Genesis Services

Technical and engineering resources

For years, Genesis has been dedicated to producing software that provides system operators with the information necessary to efficiently manage Motorola communications systems. As the industry continues to evolve, so does Genesis. Modern communications networks have advanced to the point that identifying and troubleshooting the source of IP or RF issues often requires more specialized support. Genesis Services rounds out its offering of performance management solutions with technical and engineering expertise and resources to put that information into action.

  • Enhanced / dedicated technical support and engineering resources
  • Rapid response for business or mission critical communications
  • Advanced phone support
  • Direct connection to thorough technical, engineering-level support to assist in identifying and solving issues
  • Fleetmapping / digital deployment preparation and consultation
  • R56 consultation
  • On-site or web-based workshops and training
  • Product issue characterization — defining the root cause of field service issues
  • On-site analysis of RF coverage or possible interference issues
  • On-site network troubleshooting of IP backbone
  • Predictive coverage mapping
  • Customer-tailored support services

Genesis Services is equipped to competently address the technical challenges of your two-way communications system. Contact Genesis to get started!

Sales

Genesis wrote the book on performance management solutions. Our experienced professionals develop performance management solutions that are trusted by two-way communications networks all over the world. Our software is rigorously tested in our state-of-the-art facilities. We are also plugged into Motorola’s testing facilities at their headquarters in Schaumburg, Illinois, as well as a major ASTRO® 25 network where our solutions are implemented and refined.

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