Genesis Customer Support

We are here to help!

Genesis Support Specialists perform problem resolution activities ranging from end-user assistance to remote diagnostics. Support issues are assessed and classified by severity, then assigned to the appropriate support representatives.

Phone & Email

For PS-LTE Support, please contact Motorola.

We may ask for a screenshot that will provide a visual description of the issue. "Alt+PrtScr" captures the screen image, which can then be embedded into an email or pasted into a Word document. We may provide instructions on how to capture sample data for our analysis.

Before contacting Genesis, please make sure the following steps have been taken:

  • Has the manual that is built into the software been consulted by typing F1?
  • Be prepared to provide the following information:
    • Type of system (including software version numbers)
    • Symptoms of the problem
    • When the problems first occurred
    • Can the problem be reproduced?
    • What actions cause it to occur?
    • Are there any unusual circumstances contributing to the problem, such as loss of power to the system?

If Purchased Through Motorola

Motorola System Support Center
1311 East Algonquin Road
Schaumburg, IL 60196

Telephone (24/7):

  • 1 (847) 576-7300
  • 1 (800) 221-7144

If outside the US or Canada, please contact your regional support representative.