Five-Bullet Friday – March 30, 2018

Solution Highlight: Ops Bridge MoM

The Genesis Ops Bridge Manager of Managers provides a single pane of glass view across a multi-technology, multi-vendor network, eliminating the need to individually monitor multiple systems. All major network components are consolidated into the Ops Bridge MoM including: radios, backhaul network, CEN networks, voice loggers and several other servers and applications.

More about Genesis MoM | MoM brochure | Request a demo


Genesis Gives Back: CASA for Kids of East Texas

Genesis is proud to support CASA for Kids of East Texas, this amazing group of court appointed special advocates is making a big difference in the lives of kids in East Texas. We look forward to volunteering at the CASA "Justice is Served" Event in April.

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Tips & Tricks: GW3-TRBO Subscriber Access Manager (SAM)

The Subscriber Access Manager in GW3-TRBO® greatly helps the MOTOTRBO™ owner manage who can and cannot use the MOTOTRBO system. The SAM module accomplishes this by monitoring resources (groups and radios) for suspicious activity. Suspect resources are added to a list where the suspect’s activities are then displayed and recorded in detail. When an activity (push-to-talk, data call, etc.) is received on a group or radio ID (also known as resources), this activity is validated against the Resource Ranges defined within the SAM GUI. If the activity of the resource violates the expected activity definitions, the resource is added to the Quarantine List. Once in the Quarantine List, the resource’s activity is closely monitored and detailed in the SAM database.

GW3-TRBO | SAM documentation


Travel Log: 3 Shows On The Books

It has been a great and busy few weeks out on the road! Thank you to everyone who came to see us at Michigan’s Statewide Interoperable Communications Training Conference in Traverse City, MI, International Wireless Communications Expo in Orlando, FL, and APCO Western Regional Conference in Tacoma, WA. We love every opportunity to see our customers and to meet new people. It is always great to hear your success stories and ideas.


Testimonials: Genesis 24/7 Support Team

The dedicated Genesis Support Specialists have earned rock star status with our customers for many reasons, but most of all, they go beyond the extra mile to thoroughly resolve any issues you may have.

"Throughout the remote installation and configuration process, the Genesis support team was fantastic. They treated us as if working through some of our IT issues was the most important thing they had to do. Calls were returned promptly and every commitment made by these ladies and gentlemen was followed up on multiple times. To say that they ‘met’ our expectations would not be accurate — they FAR EXCEEDED our expectations in every way."
— A New Genesis ASTRO Customer

"Just wanted to drop you a line to let you know what excellent representatives of your company that you sent into the field for our recent 7.17 upgrade. The Genesis technician was incredibly knowledgeable, not only about your software, but our Motorola radio system as well. The upgrade couldn’t have gone smoother and the training provided valuable insights into the Genesis tools we’ve owned for years and how they can save us time and energy going forward. This ‘thank you’ is more than just gratitude for the services they provided, and more about how those services were provided. Thank You!"
— A long-time Genesis ASTRO Customer

Customer Support