Our Customer Support Technicians are truly the real deal. Our latest addition to the team, Jamal Ghulam is — how do you say it — oh yes, crazy smart. Jamal earned an International Advanced Diploma in Computer Science from NCC Education, UK. He also holds a Bachelors in Business Information from The University of Greenwich, and a Masters in Information Technology Security from The University of Westminster in the UK. Prior to joining Genesis, he was self-employed as an IT support consultant. In his off-time, he enjoys World of Warcraft (for the Horde), real-time strategy games, long walks, good food, history and astronomy. On top of all that, Jamal is one of the friendliest people you will ever meet in a number of languages: he is fluent in English, Arabic and Urdu/Hindi.