Hamilton County, Indiana has an area of approximately 400 square miles with a population of 300,000 that grows to almost 500,000 during various entertainment and sporting events. The county shares the Motorola ASTRO 7.16 trunked system with the City of Indianapolis (Marion County) and Madison County. Upon implementing GenWatch3 software, being able to troubleshoot system events was impressive. For example, Hamilton County had been experiencing difficulties with their fire station alerting. An exorbitant amount of time was spent reviewing thousands of lines of log files to determine if a call alert had been properly sent and received. With the GenWatch3 reporting suite, this data was available in minutes; saving personnel many hours of lost productivity.
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During the ten days in April, 2013, following the terrorist attacks in Boston, the City of Boston and its surrounding areas leaned on a strong foundation of pre-planning, training and coordination to provide communications to hundreds of federal, state and local law enforcement agencies through extraordinary measures.
Using Genesis’ performance management solutions, it was determined that during the hour following the bombings, there were 50,000 PTTs on the statewide system. Only 21 total busies were experienced during this time; and only 2 of these were long with an average duration 2.1 seconds. None of these busies occurred on the incident’s command and control channel. During the ten days in April after the terrorist attacks, Greater Boston leaned on a strong foundation of pre-planning, training and coordination to provide communications to hundreds of federal, state and local law enforcement agencies through extraordinary measures. We, at Genesis, are proud to have been a part of these efforts.
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"We continually use the Genesis system and product suite to manage our system in real time as well as for forensic analysis."
Donald Denning, Public Safety Chief Information Officer
City of Boston