Our Customer Support Technicians are truly the real deal. Our latest addition to the team, Jamal Ghulam is — how do you say it — oh yes, crazy smart. Jamal earned an International Advanced Diploma in Computer Science from NCC Education, UK. He also holds a Bachelors in Business Information from The University of Greenwich, and a Masters in Information Technology Security from The University of Westminster in the UK. Prior to joining Genesis, he was self-employed as an IT support consultant. In his off-time, he enjoys World of Warcraft (for the Horde), real-time strategy games, long walks, good food, history and astronomy. On top of all that, Jamal is one of the friendliest people you will ever meet in a number of languages: he is fluent in English, Arabic and Urdu/Hindi.
Daron Walls is a welcome addition to the Genesis development team. Daron’s journey to Genesis began out West, where he grew up in Pasadena, California (the other City of Roses with a Rose Parade). He moved to Gladewater, Texas, where he graduated high school, then continued his education at U.T. Tyler, where he earned a Master’s Degree in Computer Science. Since then, Daron has taught programming for engineers as adjunct instructor at U.T. Tyler. He enjoys growing vegetables in his garden, and much of his time is spent with his family, including nine (yes, nine) children.
Genesis extends a warm welcome to Caroline Gage, who joins our Maintenance and Total Support (MTS) Team as Support & Maintenance Administrator. A true blue Texas girl, Caroline grew up in Tyler, TX and moved back after graduating from Texas A&M with a degree in Horticulture. For the past five years, she ran a tight ship at Janie’s Cakes, a local bakery with many Genesis patrons.
In her free time, you will likely find Caroline outdoors with her two dogs or on a patio with friends. She enjoys floral design, reading, traveling, and antique shopping. Texas Country music, tacos, and sweet tea are a few of her favorite things.
Join us in welcoming Kim Corso to Genesis as West Coast Sales Manager. Kim worked at Motorola for just over 18 years where she spent the majority of her time supporting their Reseller Channel. While at Motorola, Kim held positions in Product Planning and Development, which then led to roles in Business Development and Sales Enablement supporting the MOTOTRBO™ portfolio. Read more
Macon Richardson comes to us from Washington state, where he was a Network Engineer with a local Internet Service Provider. He now resides in Tyler — home of The Genesis Group — with his wife, Lori (a Tyler native) and daughter. Along with the benefit of being away from frequent rain showers, they now enjoy being close to family, as well as the friendly people of East Texas. Macon is passionate about solving the world’s technology issues and is happy to be here with Genesis Support where he can put his IT troubleshooting superpowers to good use.
Wondo Choung is a full-stack web developer from Seattle, Washington. He enjoys working in a team structure and considers himself a full-time student to the developer world. He spends his time writing clean readable code and considers it an honor when he is taught/shown something new. Apart from the developer world, he enjoys hiking with his wife, camping, 90s music, and playing team sports with his friends.
The latest addition to our GenLabs all-star cast is Colorado native André Padilla. Prior to his career in software testing, André worked at IBM and Coral Systems as a System Engineer and Client Support Technician. In those capacities, he installed and maintained cellphone fraud systems in the Philippines, Chile and Mexico. André has over ten years of experience in software testing working for Lightbridge, Inc., Catalyst Repository Systems, Dish Network, and Trueffect, Inc. When he is not behind a computer monitor, he is an avid golfer as well as a "cruiser" — he and his wife have adventured the high seas in the Caribbean and plan to soon weigh anchor in the Mediterranean. The Padillas have a full house with five daughters and nine grandkids.
Genesis welcomes Kevin Lewis to our GenLabs team as Quality Assurance Developer. Kevin was born and raised in Whitehouse, Texas and grew up wanting to be a professional baseball player. In high school, he played baseball, football, and ran track. To this day, he enjoys a life-long love affair with video games. But, in time, Kevin refocused his time and energy from sports into his studies. He attended Blinn College in College Station, then became a Texas A&M Aggie in Spring of 2015, where shifted his focus once again and graduated in 2017 with a BS in Computer Science.
Genesis welcomes Laura Owens to our GenLabs Quality Assurance Department. Originally from New Jersey, Laura became a Texan 8 years ago this month. She has rich background in software and IT, including quality assurance, software support, and technical support. In her off hours, Laura enjoys a variety of activities including camping, cooking, crocheting, gaming, gardening, painting, and photography.
Our new Quality Assurance Technician Matt Thompson worked as a Quality Manager for an electronic manufacturing company, where he did everything from PCB inspections to assisting with programming the embedded firmware on various products. Prior to that, he served in the US Air Force for seven and a half years, including one tour in the Middle East. While in the military, Matt performed a number of duties in the fuels career field, including distribution and QA lab testing, as well as information technology, accounting, and Honor Guard.