public safety


USA Today: Chad Richey on Improving Commuting Through Map Editing

Google’s amazing new self-driving cars may be the coming wave of the future, but sadly, they will not eliminate traffic issues. Fortunately, the Waze traffic app (owned by Google) is already on the front lines, fighting traffic one “Wazer” at a time. “Robots will still need to know the best route. We have a nice juicy role,” says Di-Ann Eisnor, vice president of platform and partnerships for Waze.

“A lot of public safety is based on the accuracy of map data.”
— Chad Richey, PULSE Product Manager

PULSE Product Manager Chad Richey is a Waze and Google volunteer who spends 30-40 hours a week editing their maps. “Knowing a change I make on a map can be beneficial to hundreds of thousands of people is gratifying,” says Chad Richey. “A lot of public safety is based on the accuracy of map data. Recent hurricanes and floods in Texas and South Carolina were instantly updated in Waze, because editors from all over the country were pitching in, but with a desire to help out.”

Genesis PULSE is proud to be a partner in the Waze Connected Citizens Program.

USA Today article


Smith County Sheriff and Tyler PD at Genesis

Phil Burks and Sheriff Larry SmithIt was an honor and a privilege to host our local heroes, representatives from the Tyler Police Department and Smith County Sheriff’s Department for lunch today! Included among our guests were Sheriff Larry Smith and Tyler PD Public Information Officer Don Martin. A special note of thanks to Citizen’s First Bank for generously providing lunch for everyone. This was merely a small way to tell them how much we appreciate law enforcement and the amazing job they do for us every day.


Phil Burks on New Law Enforcement Technologies

KLTV story — New law enforcement technologies: Better protection or invasion of privacy? Genesis CEO Phil Burks weighs in from the Genesis perspective.


Our role at Genesis is helping first responders (police, ambulance, fire, etc.) efficiently manage their two-way communications. Our solutions pull together all system-wide data to display real-time activity, send critical notifications, and archive data for forensic and comprehensive analysis.

More about Genesis


UrgentComm at EWA Wireless: PULSE Highlights

Genesis President Jim Nipp discusses the features in PULSE, which was unveiled at this year’s APCO Expo and Conference. PULSE is designed to provide dispatchers with the real-time information necessary to help agencies meet contracted response times. Mr. Nipp spoke with IWCE’s Urgent Communications Editor Donny Jackson at the EWA Wireless Summit in Denver.

Watch the video
More about PULSE


Genesis Hosts Tyler Fire Department

Tyler Fire Department

National Fire Prevention Week is October 5-11, 2014. Genesis hosted the guys from Stations 2, 8 and 9 with the Tyler Fire Department. As a small token of our deep appreciation, we treated them to lunch from Bruno’s Pizza. They graciously allowed us to explore two of their engines and answered all of our questions.

Our thanks to the Tyler Fire Department, as well as all of our first responders, the brave men and women who rush headlong into harm’s way for our sake. They are the reason we strive to make our performance management software the very best in the world.

Remember to test your smoke alarms every month – They save lives!

More about Fire Prevention Week
More images at Flickr


APCO 2014 Recap

APCO 2013 - New Orleans

APCO 2014 came and went quickly for us, thanks to the many people who visited the Genesis booth and kept us busy. Pictured, Chad Richey demonstrates our new PULSE vehicular response and call tracking system to some attendees. Mark Tatum with Genesis’ partner Kalibre (standing nearby) was on hand to demonstrate our new Manager of Managers, which provides a view of an entire ASTRO® 25 or Dimetra system through a single pane of glass!

A big round of applause to our partners from London and Melbourne, and a very special “thank you” to our customers and everyone else who dropped by booth #438 in New Orleans. See you all next year in Washington, DC!

New from Genesis:

Manager of Managers


Looking Up Down Under – Genesis in Australia

Our partnership with Kalibre in Melbourne is a vital part of our commitment to increasing the global value of the Genesis brand. Our presence at APCO Australasia and interaction with public safety communications professionals helped cultivate new relationships and strengthen existing ones in the Australia, Asia and Pacific region.

From Genesis President Jim Nipp:

“Today we flew to Adelaide to meet with the team from SAGRN (South Australian Government Radio Network). What this Motorola managed team has been able to do with Genesis and Kalibre as partners has become the model for other managed service offerings, worldwide. This visit was in response to their willingness to pull back the curtain and show off some of the magic. Likely my single proudest day to be wearing a Genesis logo on my shirt.”


Customer Case Study: City of Boston, MA

During the ten days in April, 2013, following the terrorist attacks in Boston, the City of Boston and its surrounding areas leaned on a strong foundation of pre-planning, training and coordination to provide communications to hundreds of federal, state and local law enforcement agencies through extraordinary measures.

Using Genesis’ performance management solutions, it was determined that during the hour following the bombings, there were 50,000 PTTs on the statewide system. Only 21 total busies were experienced during this time; and only 2 of these were long with an average duration 2.1 seconds. None of these busies occurred on the incident’s command and control channel. During the ten days in April after the terrorist attacks, Greater Boston leaned on a strong foundation of pre-planning, training and coordination to provide communications to hundreds of federal, state and local law enforcement agencies through extraordinary measures. We, at Genesis, are proud to have been a part of these efforts.

"We continually use the Genesis system and product suite to manage our system in real time as well as for forensic analysis."
Donald Denning, Public Safety Chief Information Officer
City of Boston

Full Case study

APCO 2013 Recap

APCO 2013 - Anaheim

Over 5,200 attendees from the public safety communications industry converged upon the Anaheim Convention Center in sunny California this week for the 79th Annual APCO Conference and Expo. Genesis had the privilege of meeting many of our esteemed fellow professionals and sharing the latest in our performance management solutions, including our numerous solutions and enhancements for ASTRO 25 public safety networks.

A big thanks to all who visited our booth. See you next year in New Orleans.


Customer Case Study: Bell Mobility Radio

Bell Mobility Radio, a division of Bell, operates various wide area, mission critical, two-way voice and data networks, offering services primarily to public safety and emergency services in Canada. Bell Mobility approached Genesis to consider creating a web-based GOS reporting solution. No such application had previously existed, so GenWatch3® iVista was created from the ground up. In December, 2009, Genesis officially released the iVista web-based agency reporting tool. With this tool, communication systems managers have access to an unprecedented array of information and reports, able to generate agency views online from any location via secure login with the same level of encryption used by financial institutions.

Full case study