Five-Star Friday – November, 2018

Register Now: November Training Webinar

Our November Monthly Training Webinar Sync Call is on Friday November 9th at 11:00 AM Central Time. We will be discussing the value of tying customer analysis needs to a specific report. Our experts will be focusing on some of the most used and asked about reports and how they could be of benefit to you. As always, we will save some time to answer your questions. We hope you can join us!

Register here today »

Catch Up: October Training Webinar

Missed our October Monthly Training Webinar Sync Call on GenWatch3 Release 2.15? We discussed how the newest release of GenWatch3 incorporates web-delivered dashboards, reports, and live interactive maps (included with your current Support Agreement). We also touched on features that have been in high demand.

Watch the Recording »

Tips and Tricks: Zero Usage Report

Subscriber Units are expensive! You can now use GenWatch3-ATIA to report on IDs with Zero Usage. This report shows lists of Subscribers that have been on the system with unit based activity only (no activity initiated by a user) and IDs that have had no activity (either user or unit initiated) during the time interval being reported over.

Learn more: Register for our next webinar – or – contact us.

Genesis Gives Back: East Texas Food Bank

This month, several of our Genesis families came together to help fight hunger across East Texas by packing 13,200 meals to be served across our community for the East Texas Food Bank Senior Box Program. In East Texas, some seniors are forced to make tough choices between paying their utilities, buying life-saving medications or purchasing food.

The goal of the Senior Box Program is to provide a free box of nutritious food to approximately 4,000 seniors each month in areas where they may have little or no access to food assistance. Over 473,000 members of our community are at risk of hunger.

Travel Log: Genesis On The Road

Last week we hosted a Lunch & Learn for the State of Louisiana Radio System Network (LWIN) and their member agencies. Lunch & Learns are a great opportunity to catch up with our customers to share updates along with tips and tricks directly from our Genesis experts. If you’d like to schedule a lunch & learn or invite us to attend an upcoming meeting contact us at

It was great to attend the Motorola Fall Road Shows in New York City and Indianapolis. We look forward to seeing even more of our partners at the Motorola Fall Road Shows in Orange County/Costa Mesa, CA November 5th & 6th and in Toronto, ON November 13th & 14th.

We are excited to catch up with our customers in Texas at the MTUG meeting on 8th & 9th. These meetings are a wonderful platform to share what’s new with The Genesis Group.


Genesis Welcomes Taylor Coleman

Another high quality individual joins the Genesis family! Join us in welcoming Taylor Coleman to our A-Team of Quality Assurance Technicians. Before joining us, Taylor built his career in Austin, working in various technical and customer support roles, as well as UAT (User Acceptance Testing) and QA (Quality Assurance) positions.

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Five-Star Friday – October, 2018

What’s New: Genesis Monthly Training Webinar Series

Launching on Friday October 12th, we will be starting a monthly Genesis Training Webinar Series featuring tips and tricks from our Genesis Experts! The October webinar will highlight What’s NEW in GenWatch3 v2.15. This webinar series will be held on the 2nd Friday of each month at 11:00am CT.

Register here today »

Innovative Techniques: Mob Programming

We’ve joined the Mob…that is Mob Programming. Many of the development teams at Genesis have adopted Mob programming where the whole team (coders + testers) works on one item at the same time. While this may seem counterproductive, the effects are quite the opposite: everyone working together yields better quality, accountability, communication, and team chemistry! Mobbing gets items done faster with higher quality.

Tips and Tricks: Decoupled Products

With the release of GenWatch3 v2.15, we have decoupled the separate products: GenWatch3, GenGET, and iVista. Now when you upgrade your GenWatch3 software, you no longer need to update GenGET or iVista within a major version. This improves the speed of upgrades enabling customers to take advantage of the newest updates!

Genesis Gives Back: Children’s Advocacy Center

We were honored to partner with the Children’s Advocacy Center of Smith County and Smith County Sheriff Larry R. Smith to help raise money and awareness for the CAC in a benefit golf tournament held at Hideaway Lake this week. Every day child victims of physical and sexual abuse come through the doors of the Children’s Advocacy Center of Smith County. When they arrive, they find caring professionals and volunteers dedicated to reducing the trauma of abuse and helping navigate the criminal justice system. Families find support and resources. Most important, this is the place where the smallest voice can be heard and children can begin the healing process from abuse. Visit their website to learn more.

Travel Log: Motorola Road Shows

Thank you to everyone who visited with us at APCO and MTUG in Las Vegas! Seeing our amazing customers is what makes these shows so great.

We look forward to catching up with our Channel Partners at the Motorola Fall Road Shows.

  • New York City — Oct 1st & 2nd
  • Indianapolis — Oct 29th & 30th
  • Orange County/Costa Mesa, CA — Nov 5th & 6th

Genesis Gives Back: Whitehouse FFA

Whitehouse FFA is the 2018 3-Star National Chapter Award Winner, which places them in the top 1.4% in the United States. They will receive special recognition in October at this year’s FFA National Convention in Indianapolis. Phil Burks and Jim Nipp (lower left and right) presented Whitehouse FFA with a donation on behalf of the Genesis Group. Investing in student endeavors is a big part of how Genesis gives back to our community. We are proud to support these future leaders.

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Genesis Welcomes Daron Walls

Daron Walls is a welcome addition to the Genesis development team. Daron’s journey to Genesis began out West, where he grew up in Pasadena, California (the other City of Roses with a Rose Parade). He moved to Gladewater, Texas, where he graduated high school, then continued his education at U.T. Tyler, where he earned a Master’s Degree in Computer Science. Since then, Daron has taught programming for engineers as adjunct instructor at U.T. Tyler. He enjoys growing vegetables in his garden, and much of his time is spent with his family, including nine (yes, nine) children.


Smith County Approves New Dispatch Software

Smith County, Texas — The Smith County Commissioners Court on August 14, approved new dispatch software that could be a “game changer” for emergency responders.

Chad Richey, product manager for Genesis PULSE, said it is a web-based, decision support software for emergency call centers. The program is designed to simplify the dispatch process, meaning faster response times for citizens who need assistance.

“It is a difference maker for 9-1-1 personnel and emergency response,” he said.

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Five-Star Friday – August, 2018

Solution Highlight: OpsBridge Manager of Managers

The Genesis Ops Bridge Manager of Managers combines performance and fault management to ensure system availability and to provide a complete ASTRO® network view. This enables customers to consolidate everything, eliminate the noise, and to drive rapid response.

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Genesis Welcomes Caroline Gage

Genesis extends a warm welcome to Caroline Gage, who joins our Maintenance and Total Support (MTS) Team as Support & Maintenance Administrator. A true blue Texas girl, Caroline grew up in Tyler, TX and moved back after graduating from Texas A&M with a degree in Horticulture. For the past five years, she ran a tight ship at Janie’s Cakes, a local bakery with many Genesis patrons.

In her free time, you will likely find Caroline outdoors with her two dogs or on a patio with friends. She enjoys floral design, reading, traveling, and antique shopping. Texas Country music, tacos, and sweet tea are a few of her favorite things.


Genesis Welcomes Kim Corso

Join us in welcoming Kim Corso to Genesis as West Coast Sales Manager. Kim worked at Motorola for just over 18 years where she spent the majority of her time supporting their Reseller Channel. While at Motorola, Kim held positions in Product Planning and Development, which then led to roles in Business Development and Sales Enablement supporting the MOTOTRBO™ portfolio. Read more


Genesis Welcomes Macon Richardson

Macon Richardson comes to us from Washington state, where he was a Network Engineer with a local Internet Service Provider. He now resides in Tyler — home of The Genesis Group — with his wife, Lori (a Tyler native) and daughter. Along with the benefit of being away from frequent rain showers, they now enjoy being close to family, as well as the friendly people of East Texas. Macon is passionate about solving the world’s technology issues and is happy to be here with Genesis Support where he can put his IT troubleshooting superpowers to good use.

Fun facts:

  • Majored in History at the University of North Carolina at Chapel Hill
  • Worked as a Network Engineer with Cisco Systems in the late 90s – early 2000s
  • Traveled all over the United States and through Southeast Asia and India