Five-Star Friday – January, 2019

Register Now: January Training Webinar

Our January Monthly Training Webinar Sync Call is on Friday January 11th at 11:00 AM Central Time. If your organization uses Motorola radios with GPS then this webinar is for you! We will be kicking off 2019 discussing the GenWatch3 Universal Processing Server (UNS)/Intelligent Middleware (IMW) Enhancement.

Please join us January 11th to learn about the types of GPS oriented data points we monitor, manage, archive and report on, as well as the ways that information is displayed; especially for workers in control rooms and network operations centers.

Register here today »

Catch Up: December Training Webinar

Missed our December Monthly Training Webinar Sync Call on the Trigger Module? We discussed how to be notified of critical system events the moment they happen.

Watch the Recording »

Upcoming Events: GW3-TRBO Training

This two-day event (February 12-13, 2019) will provide in-depth training on the installation, configuration, usage and management GW3-TRBO® for all platforms of MOTOTRBO™. Classes are held at our headquarters in Tyler, Texas and limited to a maximum of 10 participants to ensure more personal interaction between attendees and facilitators. Each participant will have a GW3-TRBO workstation for step-by-step, hands-on training. Tuition is absolutely FREE, and lunch will be provided each day. Transportation and lodging is not included.

For more info contact:

On the Road: Connect With Us in Q1!

We look forward to connecting with you and your teams in Q1. Plan to visit with us at IWCE March 6-7 in Las Vegas, at CPE March 17-19 in San Diego, and at various regional APCO & MTUG meetings.

If there is an event or meeting that you would like us to attend, please reach out to us at

Genesis Gives Back: Holiday Giving

Genesis Gives Back is always one of the best parts of December. We had many busy elves around Genesis working with these great organizations:

Visit our Facebook page to see highlights!


Five-Star Friday – December, 2018

Register Now: December Training Webinar

Our December Monthly Training Webinar: Sync Call is on Friday December 14th at 11:00 AM Central Time. In December, we will discuss a powerful, yet underutilized feature in GenWatch3 and GW3-TRBO: the Trigger Module. Wouldn’t it be great to be notified of critical system events the moment they happen? Imagine how that will translate to optimal performance for your radio users. We hope you can join us to learn about Trigger and all the ways it can benefit your organization. As always, we will save time to answer your questions.

Register here today »

Catch Up: November Training Webinar

Missed our November Monthly Training Webinar: Sync Call on GenWatch3 Reporting? We discussed the value of tying customer analysis needs to a specific report. We spent time focusing on some of the most used and asked about reports and how they could be of benefit to you.

Watch the Recording »

Genesis Gives Back: Grace EmBEDded Bed Build

Genesis spent part of the Thanksgiving weekend supporting a Grace Embedded bed build at Green Acres Baptist Church. Through the efforts of many great people from the community, 200 new beds (double the number from last year) are on their way to foster children around East Texas. Genesis thanks everyone who helped make this dream a reality.

Learn more about Grace EmBEDded by visiting their website.

Travel Log: Genesis On The Road

We were proud to participate in the 2018 South Central MTUG Meeting in College Station, TX in November. We love the opportunity to attend and support regional MTUG meetings and always enjoy seeing our customers and partners.

We had the pleasure of joining Motorola on the road this fall for their dealer sales training events, held in New York City, Indianapolis, Costa Mesa and Toronto. Building on last year’s Team Communications foundation, this year’s sessions focused on their instant push-to-talk “Power of Now” capabilities.

If there is an event or meeting that you would like us to attend, please reach out to us at

Holidays Greetings: Merry Christmas

Merry Christmas and Happy Holidays from The Genesis Group! May you be blessed this holiday season in so many ways. We look forward to a joyful and prosperous 2019 with you.

Our holiday hours are as follows:

  • December 24-25 — Offices closed for Christmas
  • December 26-31 — Offices open with limited staff
  • January 1 — Offices closed for New Year’s Day
  • January 2 — Happy New Year! Let’s get back to work!

At any time over the holidays, if you are a customer in need of emergency support, we will be here for you.

Genesis Customer Support


Case Study: Hamilton County, Indiana

Hamilton County, Indiana has an area of approximately 400 square miles with a population of 300,000 that grows to almost 500,000 during various entertainment and sporting events. The county shares the Motorola ASTRO 7.16 trunked system with the City of Indianapolis (Marion County) and Madison County. Upon implementing GenWatch3 software, being able to troubleshoot system events was impressive. For example, Hamilton County had been experiencing difficulties with their fire station alerting. An exorbitant amount of time was spent reviewing thousands of lines of log files to determine if a call alert had been properly sent and received. With the GenWatch3 reporting suite, this data was available in minutes; saving personnel many hours of lost productivity.
Full case study


Genesis Welcomes Jamal Ghulam

Our Customer Support Technicians are truly the real deal. Our latest addition to the team, Jamal Ghulam is — how do you say it — oh yes, crazy smart. Jamal earned an International Advanced Diploma in Computer Science from NCC Education, UK. He also holds a Bachelors in Business Information from The University of Greenwich, and a Masters in Information Technology Security from The University of Westminster in the UK. Prior to joining Genesis, he was self-employed as an IT support consultant. In his off-time, he enjoys World of Warcraft (for the Horde), real-time strategy games, long walks, good food, history and astronomy. On top of all that, Jamal is one of the friendliest people you will ever meet in a number of languages: he is fluent in English, Arabic and Urdu/Hindi.


Five-Star Friday – November, 2018

Register Now: November Training Webinar

Our November Monthly Training Webinar Sync Call is on Friday November 9th at 11:00 AM Central Time. We will be discussing the value of tying customer analysis needs to a specific report. Our experts will be focusing on some of the most used and asked about reports and how they could be of benefit to you. As always, we will save some time to answer your questions. We hope you can join us!

Register here today »

Catch Up: October Training Webinar

Missed our October Monthly Training Webinar Sync Call on GenWatch3 Release 2.15? We discussed how the newest release of GenWatch3 incorporates web-delivered dashboards, reports, and live interactive maps (included with your current Support Agreement). We also touched on features that have been in high demand.

Watch the Recording »

Tips and Tricks: Zero Usage Report

Subscriber Units are expensive! You can now use GenWatch3-ATIA to report on IDs with Zero Usage. This report shows lists of Subscribers that have been on the system with unit based activity only (no activity initiated by a user) and IDs that have had no activity (either user or unit initiated) during the time interval being reported over.

Contact us to learn more.

Genesis Gives Back: East Texas Food Bank

This month, several of our Genesis families came together to help fight hunger across East Texas by packing 13,200 meals to be served across our community for the East Texas Food Bank Senior Box Program. In East Texas, some seniors are forced to make tough choices between paying their utilities, buying life-saving medications or purchasing food.

The goal of the Senior Box Program is to provide a free box of nutritious food to approximately 4,000 seniors each month in areas where they may have little or no access to food assistance. Over 473,000 members of our community are at risk of hunger.

Travel Log: Genesis On The Road

Last week we hosted a Lunch & Learn for the State of Louisiana Radio System Network (LWIN) and their member agencies. Lunch & Learns are a great opportunity to catch up with our customers to share updates along with tips and tricks directly from our Genesis experts. If you’d like to schedule a lunch & learn or invite us to attend an upcoming meeting contact us at

It was great to attend the Motorola Fall Road Shows in New York City and Indianapolis. We look forward to seeing even more of our partners at the Motorola Fall Road Shows in Orange County/Costa Mesa, CA November 5th & 6th and in Toronto, ON November 13th & 14th.

We are excited to catch up with our customers in Texas at the MTUG meeting on 8th & 9th. These meetings are a wonderful platform to share what’s new with The Genesis Group.


Genesis Welcomes Taylor Coleman

Another high quality individual joins the Genesis family! Join us in welcoming Taylor Coleman to our A-Team of Quality Assurance Technicians. Before joining us, Taylor built his career in Austin, working in various technical and customer support roles, as well as UAT (User Acceptance Testing) and QA (Quality Assurance) positions.

Read more


Five-Star Friday – October, 2018

What’s New: Genesis Monthly Training Webinar Series

Launching on Friday October 12th, we will be starting a monthly Genesis Training Webinar Series featuring tips and tricks from our Genesis Experts! The October webinar will highlight What’s NEW in GenWatch3 v2.15. This webinar series will be held on the 2nd Friday of each month at 11:00am CT.

Register here today »

Innovative Techniques: Mob Programming

We’ve joined the Mob…that is Mob Programming. Many of the development teams at Genesis have adopted Mob programming where the whole team (coders + testers) works on one item at the same time. While this may seem counterproductive, the effects are quite the opposite: everyone working together yields better quality, accountability, communication, and team chemistry! Mobbing gets items done faster with higher quality.

Tips and Tricks: Decoupled Products

With the release of GenWatch3 v2.15, we have decoupled the separate products: GenWatch3, GenGET, and iVista. Now when you upgrade your GenWatch3 software, you no longer need to update GenGET or iVista within a major version. This improves the speed of upgrades enabling customers to take advantage of the newest updates!

Genesis Gives Back: Children’s Advocacy Center

We were honored to partner with the Children’s Advocacy Center of Smith County and Smith County Sheriff Larry R. Smith to help raise money and awareness for the CAC in a benefit golf tournament held at Hideaway Lake this week. Every day child victims of physical and sexual abuse come through the doors of the Children’s Advocacy Center of Smith County. When they arrive, they find caring professionals and volunteers dedicated to reducing the trauma of abuse and helping navigate the criminal justice system. Families find support and resources. Most important, this is the place where the smallest voice can be heard and children can begin the healing process from abuse. Visit their website to learn more.

Travel Log: Motorola Road Shows

Thank you to everyone who visited with us at APCO and MTUG in Las Vegas! Seeing our amazing customers is what makes these shows so great.

We look forward to catching up with our Channel Partners at the Motorola Fall Road Shows.

  • New York City — Oct 1st & 2nd
  • Indianapolis — Oct 29th & 30th
  • Orange County/Costa Mesa, CA — Nov 5th & 6th

Genesis Gives Back: Whitehouse FFA

Whitehouse FFA is the 2018 3-Star National Chapter Award Winner, which places them in the top 1.4% in the United States. They will receive special recognition in October at this year’s FFA National Convention in Indianapolis. Phil Burks and Jim Nipp (lower left and right) presented Whitehouse FFA with a donation on behalf of the Genesis Group. Investing in student endeavors is a big part of how Genesis gives back to our community. We are proud to support these future leaders.

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Genesis Welcomes Daron Walls

Daron Walls is a welcome addition to the Genesis development team. Daron’s journey to Genesis began out West, where he grew up in Pasadena, California (the other City of Roses with a Rose Parade). He moved to Gladewater, Texas, where he graduated high school, then continued his education at U.T. Tyler, where he earned a Master’s Degree in Computer Science. Since then, Daron has taught programming for engineers as adjunct instructor at U.T. Tyler. He enjoys growing vegetables in his garden, and much of his time is spent with his family, including nine (yes, nine) children.


Smith County Approves New Dispatch Software

Smith County, Texas — The Smith County Commissioners Court on August 14, approved new dispatch software that could be a “game changer” for emergency responders.

Chad Richey, product manager for Genesis PULSE, said it is a web-based, decision support software for emergency call centers. The program is designed to simplify the dispatch process, meaning faster response times for citizens who need assistance.

“It is a difference maker for 9-1-1 personnel and emergency response,” he said.

Read more