Picture this, a major storm rolls through the area, or a zone controller goes down prompting a switch to its secondary. These are just a few examples of incidents that can generate a high volume of alarms or events in a short period of time. The Ops Bridge Manager of Managers (MoM) solution brings calm to the chaos by consolidating all these events into a “single pane of glass”, presents them in plain English, and ties them together to find the root cause. Please join us at our April Sync Webinar, where we will kick off a two-part session on the MoM starting with the goals and benefits of the solution and how they are achieved.
Save the date: Friday, April 12th, 11:00-11:30AM (CST)
Missed our March Monthly Training Webinar Sync Call on the benefits of having a Genesis Maintenance Agreement? Whether your support has lapsed, about to expire or you desire more coverage, this recording is for you. Get the full value out of your Genesis solution! Genesis offers our customers two great options for protecting and maintaining your Genesis software:
Did you miss us at IWCE or CPE and want to see what’s new? Schedule a personalized sync call with us to catch up on all the new goodies!
Thank you, Public Safety Telecommunicators, for all of the sacrifices you make to create a better world! Join us in honoring these selfless heroes who work tirelessly behind the scenes each and every day to help keep us safe. National Public Safety Telecommunicators Week is April 14-20, 2019.
Infographic: Learn more about the teams behind our software.
How does continuous system optimization, minimal downtime and financial predictability sound to you as a Radio System Owner? What if we said they could all be yours with one decision…interested? For March, we will be covering the benefits of having a Genesis Maintenance Agreement. Whether your support has lapsed, about to expire or you desire more coverage, this webinar is for you. We hope you can join us on Friday March 8th at 11:00 AM Central Time!
Missed our February Monthly Training Webinar Sync Call on the Genesis Unified Event Manager (UEM) Enhancement? We discussed how it monitors the health of system hardware and analyzes trends that might not be evident with a snapshot view.
What you see are alarms, reported performance issues and faults…What you need is the root cause and service impact. Let us help! Sign up for a free Genesis Ops Bridge Manager of Managers demo at IWCE! This game-changing solution offers an effective means to consolidate everything on your network, eliminate the noise and drive rapid response.
Visit us at IWCE at booth #935!
Genesis is honored to be invited to present our Dimetra Management solutions at the Motorola Dimetra User Forum (DUF) in Coventry, UK on March 14th 2019. The DUF provides a forum for Dimetra users throughout the EMEA to network and discuss system solutions and we are thrilled to be a trusted advisor to this outstanding group.
For more information, contact us: firstname.lastname@example.org.
In February, the City of Fort Worth Radio Group invited Genesis to present at its Customer Advisory Board meeting on the options for Member Agencies to manage and report on their own resources. As regional and state-wide radio networks grow, it is important that member agencies have the ability to see their radio subscribers’ usage across the system or usage on sites that they manage.
If you would like more information about options for member agencies on a large radio network, please contact us at email@example.com.
Our February Monthly Training Webinar Sync Call is on Friday February 8th at 11:00 AM Central Time. Maintaining high system availability and performance is key to System Owners. Therefore it is important for them to be able to quickly assess impacts to service due to failed infrastructure and take the appropriate action. The Genesis Unified Event Manager (UEM) Enhancement, our topic for February, monitors the health of system hardware and analyzes trends that might not be evident with a snapshot view. We hope you can join us to learn more on how we do this!
Missed our January Monthly Training Webinar Sync Call on The GenWatch3 Unified Network Services (UNS)/Intelligent Middleware (IMW) Enhancement? We discussed the types of GPS oriented data points we monitor, manage, archive and report on, as well as the ways that information is displayed.
Looking to get the most out of your GenWatch3® or GW3-TRBO® software? Want a deep dive refresher on how to maximize your investment with best practices tips and tricks? Good news! We offer remote training options with a Genesis expert.
To get started contact: firstname.lastname@example.org
We look forward to catching up with you at IWCE in Las Vegas! You will find us at booth #935 on March 6th & 7th. Register for a FREE IWCE exhibit hall pass!
Genesis was recently honored to host students involved in the new Whitehouse ISD Makerspace Program. They presented the benefits of having a workshop/laboratory environment where students receive hands on experience in a collaborative environment. Projects range from robotics, computer programming, videography, electrical engineering and more. Genesis is fully invested in education partners like Whitehouse ISD as they work to cultivate innovation and creativity in young people.
To learn how you can get involved in this great program, visit the WISD website.
Our January Monthly Training Webinar Sync Call is on Friday January 11th at 11:00 AM Central Time. If your organization uses Motorola radios with GPS then this webinar is for you! We will be kicking off 2019 discussing the GenWatch3 Universal Processing Server (UNS)/Intelligent Middleware (IMW) Enhancement.
Please join us January 11th to learn about the types of GPS oriented data points we monitor, manage, archive and report on, as well as the ways that information is displayed; especially for workers in control rooms and network operations centers.
Missed our December Monthly Training Webinar Sync Call on the Trigger Module? We discussed how to be notified of critical system events the moment they happen.
This two-day event (February 12-13, 2019) will provide in-depth training on the installation, configuration, usage and management GW3-TRBO® for all platforms of MOTOTRBO™. Classes are held at our headquarters in Tyler, Texas and limited to a maximum of 10 participants to ensure more personal interaction between attendees and facilitators. Each participant will have a GW3-TRBO workstation for step-by-step, hands-on training. Tuition is absolutely FREE, and lunch will be provided each day. Transportation and lodging is not included.
For more info contact: email@example.com.
We look forward to connecting with you and your teams in Q1. Plan to visit with us at IWCE March 6-7 in Las Vegas, at CPE March 17-19 in San Diego, and at various regional APCO & MTUG meetings.
If there is an event or meeting that you would like us to attend, please reach out to us at firstname.lastname@example.org.
Visit our Facebook page to see highlights!
Our December Monthly Training Webinar: Sync Call is on Friday December 14th at 11:00 AM Central Time. In December, we will discuss a powerful, yet underutilized feature in GenWatch3 and GW3-TRBO: the Trigger Module. Wouldn’t it be great to be notified of critical system events the moment they happen? Imagine how that will translate to optimal performance for your radio users. We hope you can join us to learn about Trigger and all the ways it can benefit your organization. As always, we will save time to answer your questions.
Missed our November Monthly Training Webinar: Sync Call on GenWatch3 Reporting? We discussed the value of tying customer analysis needs to a specific report. We spent time focusing on some of the most used and asked about reports and how they could be of benefit to you.
Genesis spent part of the Thanksgiving weekend supporting a Grace Embedded bed build at Green Acres Baptist Church. Through the efforts of many great people from the community, 200 new beds (double the number from last year) are on their way to foster children around East Texas. Genesis thanks everyone who helped make this dream a reality.
Learn more about Grace EmBEDded by visiting their website.
We were proud to participate in the 2018 South Central MTUG Meeting in College Station, TX in November. We love the opportunity to attend and support regional MTUG meetings and always enjoy seeing our customers and partners.
We had the pleasure of joining Motorola on the road this fall for their dealer sales training events, held in New York City, Indianapolis, Costa Mesa and Toronto. Building on last year’s Team Communications foundation, this year’s sessions focused on their instant push-to-talk “Power of Now” capabilities.
If there is an event or meeting that you would like us to attend, please reach out to us at email@example.com.
Merry Christmas and Happy Holidays from The Genesis Group! May you be blessed this holiday season in so many ways. We look forward to a joyful and prosperous 2019 with you.
Our holiday hours are as follows:
At any time over the holidays, if you are a customer in need of emergency support, we will be here for you.
Hamilton County, Indiana has an area of approximately 400 square miles with a population of 300,000 that grows to almost 500,000 during various entertainment and sporting events. The county shares the Motorola ASTRO 7.16 trunked system with the City of Indianapolis (Marion County) and Madison County. Upon implementing GenWatch3 software, being able to troubleshoot system events was impressive. For example, Hamilton County had been experiencing difficulties with their fire station alerting. An exorbitant amount of time was spent reviewing thousands of lines of log files to determine if a call alert had been properly sent and received. With the GenWatch3 reporting suite, this data was available in minutes; saving personnel many hours of lost productivity.
Full case study
Our Customer Support Technicians are truly the real deal. Our latest addition to the team, Jamal Ghulam is — how do you say it — oh yes, crazy smart. Jamal earned an International Advanced Diploma in Computer Science from NCC Education, UK. He also holds a Bachelors in Business Information from The University of Greenwich, and a Masters in Information Technology Security from The University of Westminster in the UK. Prior to joining Genesis, he was self-employed as an IT support consultant. In his off-time, he enjoys World of Warcraft (for the Horde), real-time strategy games, long walks, good food, history and astronomy. On top of all that, Jamal is one of the friendliest people you will ever meet in a number of languages: he is fluent in English, Arabic and Urdu/Hindi.
Our November Monthly Training Webinar Sync Call is on Friday November 9th at 11:00 AM Central Time. We will be discussing the value of tying customer analysis needs to a specific report. Our experts will be focusing on some of the most used and asked about reports and how they could be of benefit to you. As always, we will save some time to answer your questions. We hope you can join us!
Missed our October Monthly Training Webinar Sync Call on GenWatch3 Release 2.15? We discussed how the newest release of GenWatch3 incorporates web-delivered dashboards, reports, and live interactive maps (included with your current Support Agreement). We also touched on features that have been in high demand.
Subscriber Units are expensive! You can now use GenWatch3-ATIA to report on IDs with Zero Usage. This report shows lists of Subscribers that have been on the system with unit based activity only (no activity initiated by a user) and IDs that have had no activity (either user or unit initiated) during the time interval being reported over.
This month, several of our Genesis families came together to help fight hunger across East Texas by packing 13,200 meals to be served across our community for the East Texas Food Bank Senior Box Program. In East Texas, some seniors are forced to make tough choices between paying their utilities, buying life-saving medications or purchasing food.
The goal of the Senior Box Program is to provide a free box of nutritious food to approximately 4,000 seniors each month in areas where they may have little or no access to food assistance. Over 473,000 members of our community are at risk of hunger.
Last week we hosted a Lunch & Learn for the State of Louisiana Radio System Network (LWIN) and their member agencies. Lunch & Learns are a great opportunity to catch up with our customers to share updates along with tips and tricks directly from our Genesis experts. If you’d like to schedule a lunch & learn or invite us to attend an upcoming meeting contact us at firstname.lastname@example.org
It was great to attend the Motorola Fall Road Shows in New York City and Indianapolis. We look forward to seeing even more of our partners at the Motorola Fall Road Shows in Orange County/Costa Mesa, CA November 5th & 6th and in Toronto, ON November 13th & 14th.
We are excited to catch up with our customers in Texas at the MTUG meeting on 8th & 9th. These meetings are a wonderful platform to share what’s new with The Genesis Group.
Another high quality individual joins the Genesis family! Join us in welcoming Taylor Coleman to our A-Team of Quality Assurance Technicians. Before joining us, Taylor built his career in Austin, working in various technical and customer support roles, as well as UAT (User Acceptance Testing) and QA (Quality Assurance) positions.
Launching on Friday October 12th, we will be starting a monthly Genesis Training Webinar Series featuring tips and tricks from our Genesis Experts! The October webinar will highlight What’s NEW in GenWatch3 v2.15. This webinar series will be held on the 2nd Friday of each month at 11:00am CT.
We’ve joined the Mob…that is Mob Programming. Many of the development teams at Genesis have adopted Mob programming where the whole team (coders + testers) works on one item at the same time. While this may seem counterproductive, the effects are quite the opposite: everyone working together yields better quality, accountability, communication, and team chemistry! Mobbing gets items done faster with higher quality.
With the release of GenWatch3 v2.15, we have decoupled the separate products: GenWatch3, GenGET, and iVista. Now when you upgrade your GenWatch3 software, you no longer need to update GenGET or iVista within a major version. This improves the speed of upgrades enabling customers to take advantage of the newest updates!
We were honored to partner with the Children’s Advocacy Center of Smith County and Smith County Sheriff Larry R. Smith to help raise money and awareness for the CAC in a benefit golf tournament held at Hideaway Lake this week. Every day child victims of physical and sexual abuse come through the doors of the Children’s Advocacy Center of Smith County. When they arrive, they find caring professionals and volunteers dedicated to reducing the trauma of abuse and helping navigate the criminal justice system. Families find support and resources. Most important, this is the place where the smallest voice can be heard and children can begin the healing process from abuse. Visit their website to learn more.
Thank you to everyone who visited with us at APCO and MTUG in Las Vegas! Seeing our amazing customers is what makes these shows so great.
We look forward to catching up with our Channel Partners at the Motorola Fall Road Shows.