Our Customer Support Technicians are truly the real deal. Our latest addition to the team, Jamal Ghulam is — how do you say it — oh yes, crazy smart. Jamal earned an International Advanced Diploma in Computer Science from NCC Education, UK. He also holds a Bachelors in Business Information from The University of Greenwich, and a Masters in Information Technology Security from The University of Westminster in the UK. Prior to joining Genesis, he was self-employed as an IT support consultant. In his off-time, he enjoys World of Warcraft (for the Horde), real-time strategy games, long walks, good food, history and astronomy. On top of all that, Jamal is one of the friendliest people you will ever meet in a number of languages: he is fluent in English, Arabic and Urdu/Hindi.
Our November Monthly Training Webinar Sync Call is on Friday November 9th at 11:00 AM Central Time. We will be discussing the value of tying customer analysis needs to a specific report. Our experts will be focusing on some of the most used and asked about reports and how they could be of benefit to you. As always, we will save some time to answer your questions. We hope you can join us!Read more
Launching on Friday October 12th, we will be starting a monthly Genesis Training Webinar Series featuring tips and tricks from our Genesis Experts! The October webinar will highlight What’s NEW in GenWatch3 v2.15. This webinar series will be held on the 2nd Friday of each month at 11:00am CT.Read more
Whitehouse FFA is the 2018 3-Star National Chapter Award Winner, which places them in the top 1.4% in the United States. They will receive special recognition in October at this year’s FFA National Convention in Indianapolis. Phil Burks and Jim Nipp (lower left and right) presented Whitehouse FFA with a donation on behalf of the Genesis Group. Investing in student endeavors is a big part of how Genesis gives back to our community. We are proud to support these future leaders.
Daron Walls is a welcome addition to the Genesis development team. Daron’s journey to Genesis began out West, where he grew up in Pasadena, California (the other City of Roses with a Rose Parade). He moved to Gladewater, Texas, where he graduated high school, then continued his education at U.T. Tyler, where he earned a Master’s Degree in Computer Science. Since then, Daron has taught programming for engineers as adjunct instructor at U.T. Tyler. He enjoys growing vegetables in his garden, and much of his time is spent with his family, including nine (yes, nine) children.
Smith County, Texas — The Smith County Commissioners Court on August 14, approved new dispatch software that could be a “game changer” for emergency responders.
Chad Richey, product manager for Genesis PULSE, said it is a web-based, decision support software for emergency call centers. The program is designed to simplify the dispatch process, meaning faster response times for citizens who need assistance.
“It is a difference maker for 9-1-1 personnel and emergency response,” he said.
The Genesis Ops Bridge Manager of Managers combines performance and fault management to ensure system availability and to provide a complete ASTRO® network view. This enables customers to consolidate everything, eliminate the noise, and to drive rapid response.
Genesis extends a warm welcome to Caroline Gage, who joins our Genesis Services Team as Orders and Service Coordinator. A true blue Texas girl, Caroline grew up in Tyler, TX and moved back after graduating from Texas A&M with a degree in Horticulture. For the past five years, she ran a tight ship at Janie’s Cakes, a local bakery with many Genesis patrons.
In her free time, you will likely find Caroline outdoors with her two dogs or on a patio with friends. She enjoys floral design, reading, traveling, and antique shopping. Texas Country music, tacos, and sweet tea are a few of her favorite things.
Join us in welcoming Kim Corso to Genesis as West Coast Sales Manager. Kim worked at Motorola for just over 18 years where she spent the majority of her time supporting their Reseller Channel. While at Motorola, Kim held positions in Product Planning and Development, which then led to roles in Business Development and Sales Enablement supporting the MOTOTRBO™ portfolio. Read more
Macon Richardson comes to us from Washington state, where he was a Network Engineer with a local Internet Service Provider. He now resides in Tyler — home of The Genesis Group — with his wife, Lori (a Tyler native) and daughter. Along with the benefit of being away from frequent rain showers, they now enjoy being close to family, as well as the friendly people of East Texas. Macon is passionate about solving the world’s technology issues and is happy to be here with Genesis Support where he can put his IT troubleshooting superpowers to good use.