Tyler, Texas — July 1, 2019 — The Genesis Group (GenCore Candeo, Ltd.) today announced that Vice President Paul Miller has been appointed Chief Operating Officer, a new position within Genesis. Miller’s previous role of VP of Operations has continued to expand over his seven years at Genesis.
“Paul is a trusted and seasoned leader who consistently delivers results. He has built an impressive track record of strategic and operational accomplishments as well as making a huge impact on the Genesis culture,” said Phil Burks, Genesis CEO. “As we continue to grow, Paul’s experience leading teams, driving process, and ensuring our customers remain the focus of our business decisions will also continue to be invaluable.”
Our June Monthly Training Webinar Sync Call is on Friday June 14th at 11:00 AM Central Time. The purpose of this month’s webinar is to create awareness of several handy tips and tricks within the GenWatch3® modules, and discuss how they can be valuable to you. Who knows, we might introduce you to a module you didn’t even know existed!
Save the date: Friday, June 14th, 11:00-11:30 AM (CDT)Read more
Your organization just upgraded your GenWatch3 ATIA software, and now has access to iVista. The only problem is, you aren’t sure what iVista is or how it can be used to monitor and manage your radio network. Well…you are not alone, which is why the topic for May’s Sync Call is completely centered around our iVista browser-delivered solution. We will focus on all elements of the software including its Key Performance Indicator (KPI) Dashboard, Map Displays and Reporting capabilities. By the end of the training, you will understand not only how to navigate within and throughout the screens, but more importantly, what the information is telling you regarding your system’s performance!
Save the date: Friday, May 10th, 11:00-11:30 AM (CST)Read more
Picture this, a major storm rolls through the area, or a zone controller goes down prompting a switch to its secondary. These are just a few examples of incidents that can generate a high volume of alarms or events in a short period of time. The Ops Bridge Manager of Managers (MoM) solution brings calm to the chaos by consolidating all these events into a “single pane of glass”, presents them in plain English, and ties them together to find the root cause. Please join us at our April Sync Webinar, where we will kick off a two-part session on the MoM starting with the goals and benefits of the solution and how they are achieved.
Save the date: Friday, April 12th, 11:00-11:30 AM (CST)Read more
How does continuous system optimization, minimal downtime and financial predictability sound to you as a Radio System Owner? What if we said they could all be yours with one decision…interested? For March, we will be covering the benefits of having a Genesis Maintenance Agreement. Whether your support has lapsed, about to expire or you desire more coverage, this webinar is for you. We hope you can join us on Friday March 8th at 11:00 AM Central Time!Read more
Our February Monthly Training Webinar Sync Call is on Friday February 8th at 11:00 AM Central Time. Maintaining high system availability and performance is key to System Owners. Therefore it is important for them to be able to quickly assess impacts to service due to failed infrastructure and take the appropriate action. The Genesis Unified Event Manager (UEM) Enhancement, our topic for February, monitors the health of system hardware and analyzes trends that might not be evident with a snapshot view. We hope you can join us to learn more on how we do this!Read more
Our January Monthly Training Webinar Sync Call is on Friday January 11th at 11:00 AM Central Time. If your organization uses Motorola radios with GPS then this webinar is for you! We will be kicking off 2019 discussing the GenWatch3 Universal Processing Server (UNS)/Intelligent Middleware (IMW) Enhancement.
Please join us January 11th to learn about the types of GPS oriented data points we monitor, manage, archive and report on, as well as the ways that information is displayed; especially for workers in control rooms and network operations centers.Read more
Our December Monthly Training Webinar: Sync Call is on Friday December 14th at 11:00 AM Central Time. In December, we will discuss a powerful, yet underutilized feature in GenWatch3 and GW3-TRBO: the Trigger Module. Wouldn’t it be great to be notified of critical system events the moment they happen? Imagine how that will translate to optimal performance for your radio users. We hope you can join us to learn about Trigger and all the ways it can benefit your organization. As always, we will save time to answer your questions.Read more
Hamilton County, Indiana has an area of approximately 400 square miles with a population of 300,000 that grows to almost 500,000 during various entertainment and sporting events. The county shares the Motorola ASTRO 7.16 trunked system with the City of Indianapolis (Marion County) and Madison County. Upon implementing GenWatch3 software, being able to troubleshoot system events was impressive. For example, Hamilton County had been experiencing difficulties with their fire station alerting. An exorbitant amount of time was spent reviewing thousands of lines of log files to determine if a call alert had been properly sent and received. With the GenWatch3 reporting suite, this data was available in minutes; saving personnel many hours of lost productivity.
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Our Customer Support Technicians are truly the real deal. Our latest addition to the team, Jamal Ghulam is — how do you say it — oh yes, crazy smart. Jamal earned an International Advanced Diploma in Computer Science from NCC Education, UK. He also holds a Bachelors in Business Information from The University of Greenwich, and a Masters in Information Technology Security from The University of Westminster in the UK. Prior to joining Genesis, he was self-employed as an IT support consultant. In his off-time, he enjoys World of Warcraft (for the Horde), real-time strategy games, long walks, good food, history and astronomy. On top of all that, Jamal is one of the friendliest people you will ever meet in a number of languages: he is fluent in English, Arabic and Urdu/Hindi.