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Full-Stack Software Developer

Job Description

Are you a passionate and skilled full-stack developer who wants to join a dynamic and innovative software company? If so, you might be the perfect fit for The Genesis Group! We are looking for a full-stack developer to join our team and work on our modular software products, which include an Azure hosted website and on-premises services. You will be using cutting-edge technologies such as Visual Studio 2022, C#, Microsoft SQL, Entity Framework, and Web Components. As a full-stack developer, you will be part of a small and agile Scrum team that uses Team Foundation Server to manage work items and provide GIT source control. You will be involved in all stages of the software development lifecycle, from design and development to testing and deployment. You will also be responsible for writing clear and concise documentation, ensuring the security and performance of the applications, and collaborating with other developers and stakeholders.

Qualifications

  • Proficient in C#, Javascript/HTML/CSS, Entity Framework, and Web Components
  • Familiar with Visual Studio, Git, Unit Testing (we use Moq and NUnit for C#, and Karma/Jasmine for JavaScript), Software as a Service, and web security concepts (HTTPS, authorization, authentication, etc.)
  • Bachelor’s degree in Computer Science or a related field, or equivalent work experience (at least two years)
  • Bonus: Experience or certification in performance tuning (software and database) and Scrum methodology (Scrum Master, Developer, etc.)
  • Permanent resident of the U.S.A. (U.S. Citizenship or a Permanent Resident Visa (Green Card)

Details

Details

  • Salary: Competitive and commensurate with experience and qualifications
  • Schedule: Full-time, Monday to Thursday, 8:00 am to 5:00 pm (4-day work week)
  • Location: Tyler, TX (on-site)
  • Benefits: Genesis offers a comprehensive and attractive benefits package, including health insurance, retirement plan, paid time off, and more.
Genesis Full-Time Employee Benefits Genesis is an Equal Opportunity Employer.

Apply Now!

Apply online and submit your resumé by completing this form. Please include a cover letter that outlines how you meet the position qualifications.

eBONDS Customer Integration Representative

Job Description

The Genesis Group (Gencore Candeo, Ltd.) is seeking an experienced, resourceful Integration Representative to join our growing team. In this position the successful candidate will use their technical, project management, and customer service skills to guide county agencies and bondsman through the transition from paper bail bonds to electronic bonds, providing timely updates to collaborators and team leaders throughout the process. The candidate will also work to ensure product satisfaction and maintain a positive relationship with the county and bondsmen. The candidate must learn about and understand all aspects of the county’s bonding process to effectively tailor the eBONDS experience to exceed their needs. Customers include county jails, bond agencies, and other public and private entities involved with the bond process.

The eBONDS Customer Integration Representative is a technical support professional who will provide onsite and remote installation, configuration, training, and troubleshooting assistance of the eBONDS solution to customers throughout the United States. This position also includes the creation and refinement of documentation used for eBONDS. This position requires extensive travel.

Qualifications

  • Proficient with the Microsoft Office Suite, Sharepoint, Google Chrome, and Adobe PDF creation
  • Understand basic computer hardware and software troubleshooting
  • Must demonstrate a basic understanding of database queries
  • Must demonstrate a fundamental understanding of basic IT network infrastructure
  • Demonstrate excellent verbal and written communication skills
  • Ability to effectively work independently and efficiently
  • Self-motivated, detail-oriented and organized
  • Honesty, integrity, and good moral judgment
  • Ability to build strong interpersonal relationships with customers and employees
  • Experience creating new and refining current workflow processes
  • Demonstrate outside-the-box thinking
  • Project Management experience desired
  • Ability to deliver technical training to audiences with varying degrees of technical expertise
  • Experience with the booking and bonding process as to effectively communicate with jail staff, bondsmen, and other city/county officials regarding book in/book out procedures including relevant laws, inmate charges, the bonding process, etc., is preferred but not required

Job Requirements

  • Provide remote operational support to end users of eBONDS
  • Provide remote and onsite hardware and software installation and configuration for new customers
  • Travel within the United States for on-site for installation, configuration, and training
  • Occasional travel to trade shows to assist sales personnel in the Genesis eBONDS vendor booth
  • Interact with the development and support teams to resolve implementation issues and/or provide suggestions for product improvement
  • Effectively communicate milestones from multiple projects in a timely manner to Genesis, the county, and their bond agents, keeping all parties accountable in meeting milestones
  • Creatively align existing customer process with eBONDS
  • Provide daily updates to stakeholders on implementation projects
  • Enter details of each customer support session or project in ticketing software so that customer support history can be maintained
  • Identify process gaps and implement changes to address and improve them
  • Escalation support for front line after-hours support on a rotating basis
  • This position requires heavy travel

Details

  • Salary, full-time, generally 8:00am-5:00pm
  • 4-day work week (Monday – Thursday)
  • Position located in Tyler, TX
  • Genesis provides a full and very competitive benefits package
  • Extensive travel required

Public Safety Sales - TX, LA, GA, KS

Job Description

Responsible for developing opportunities and generating software sales with new customers within assigned territory. We are looking for a valued team member that shares our core values of Integrity, Generosity, and Inspiration. See the eBONDS website for product information.

Major Responsibilities

  • Cold calling / prospecting with Sheriffs, Jail Administrators, Bail Bondsmen
  • Close sales through professional communication with potential clients
  • Making technical presentations, webinars
  • Preparing responses to RFP (request for proposals) and RFI (request for information)
  • Attending and participating in trade shows, conferences, and other marketing events
  • Updating customers on product changes and modifications
  • Preparing reports for marketing and sales, and keeping expense accounts
  • Consistently meet / exceed established sales quotas

Qualifications

  • Minimum of 5 years proven sales experience
  • Strong presentation skills
  • Strong interpersonal and communication skills (verbal and written)
  • Microsoft Office proficiency required, especially in Excel, PowerPoint and Outlook
  • Travel required at least 50% of the time
  • Self-starter and ability to work without constant direct supervision

Bonus

  • Experience with Public Safety / Jail Administration a plus
  • Technical / Engineering background highly preferred
  • Bachelor’s degree preferred

Details

  • Location: Headquarters in Tyler, Texas
  • Benefits: Full and very competitive package

Genesis Full-Time Employee Benefits

Genesis is an Equal Opportunity Employer.

Apply Now!

Apply online and submit your resumé by completing this form. Please include a cover letter that outlines how you meet the position qualifications.

Currently, there are no open positions available. Please check back again later.

Technical Support Representative

Job Description

Technical Support Representative is an IT professional who will provide installation, configuration, and troubleshooting of computer software to customers via telephone and e-mail. This position also includes delivery of on-site training and software installation/configuration at customer locations.

The Genesis Group (Gencore Candeo, Ltd.) is seeking an experienced, resourceful technician to join our growing team. In this position the successful candidate will utilize their excellent computer and software troubleshooting skills to assist our customers to ensure product satisfaction and maintain a positive relationship. Customers include commercial businesses, utilities, manufacturing industries, Public Safety agencies, and government agencies.

Qualifications

  • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
  • Excellent verbal and written communication skills
  • Minimum two years of troubleshooting experience on computer hardware and software issues
  • Minimum two years of experience in a customer interaction role
  • Ability to apply critical thinking and problem-solving skills to customer problems
  • Ability to work independently and efficiently
  • Self-motivated, detail-oriented and organized
  • Honesty, integrity, and good moral judgment
  • Able to build strong interpersonal relationships with customers and employees
  • Microsoft SQL Server experience is a plus
  • RF troubleshooting experience on P25 or DMR LMR trunked radio systems is a plus
  • CompTIA or other technical certifications is a plus

Job Requirements

  • Provide remote operational support to end users of software.
  • Provide remote installation and configuration for new installations and upgrades.
  • Troubleshoot issues with operation, reporting, or connection to the customer’s radio system.
  • Rotate with other Support Team Members for on-call after hours support duty.
  • Rotate with other Support Team members to travel on-site for installation, configuration, and training. Travel can be within the United States or internationally. (Will need a current passport or be able to obtain one)
  • Occasional travel to trade shows to assist Sales personnel in Genesis Vendor booth.
  • Interact with Development team to resolve specific issues or make suggestions for product improvement.
  • Enter details of each customer session or project in ticketing software so that customer support history can be maintained.
  • Assist in staging and shipping software/hardware orders as necessary.
  • Participate in other projects as assigned by Team Leaders.

Details

  • Salary, full-time, generally 8:00am-5:00pm, Monday-Thursday (except when travelling or on-call)
  • Position located in Tyler, TX
  • Genesis provides a full and very competitive benefits package
  • Approximately 20% travel

Genesis Full-Time Employee Benefits

Genesis is an Equal Opportunity Employer.

Apply Now!

Apply online and submit your resumé by completing this form. Please include a cover letter that outlines how you meet the position qualifications.

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