Career Opportunities

Full-Stack Software Developer

Job Description

The Genesis Group (Gencore Candeo, Ltd.) is looking to fill a full-stack developer position beginning immediately. This will include software development in Visual Studio 2019 using C#, Microsoft SQL, and various web technologies. Software is modular with a Windows service backend, a web frontend, and a mobile in both iOS and Android.

We have multiple small teams that use Team Foundation Server to manage work items and provide source control. Teams are Scrum teams with bi-weekly sprints. We are looking for a development team member.

For product information, visit:

Qualifications

  • Technologies/Languages: HTML, JavaScript, CSS, Web Components, C#, .Net Core, Transactional SQL using Microsoft SQL, database design, Entity Framework
  • Understanding of: Visual Studio, Git, iOS app deployment, Android app deployment, Unit Testing (we use Moq and NUnit for C# and Karma/Jasmine for JavaScript), technical writing (documentation), Software as a Service, securing applications (HTTP, authorization, authentication, etc.)
  • Bonus: Google API (traffic, maps, ETE, etc.), performance tuning (software and database), Scrum certification (Scrum Master, Developer, etc.)

Details

  • Salary, full-time, generally 8:00 am – 5:00 pm, Monday-Thursday (four-day workweek)
  • Position located in Tyler, TX — No compensation provided for relocation
  • Position open to US citizens or permanent residents only
  • Genesis provides a full and very competitive benefits package

Genesis Full-Time Employee Benefits

Genesis is an Equal Opportunity Employer.

Apply Now!

Apply online and submit your resumé by completing this form. Please include a cover letter that outlines how you meet the position qualifications.

Technical Support Representative

Job Description

Technical Support Representative is an IT professional who will provide installation, configuration, and troubleshooting of computer software to customers via telephone and e-mail. This position also includes the delivery of on-site training and software installation/configuration at customer locations.

The Genesis Group (Gencore Candeo, Ltd.) is seeking an experienced, resourceful technician to join our growing team. In this position, the successful candidate will utilize their excellent computer and software troubleshooting skills to assist our customers to ensure product satisfaction and maintain a positive relationship. Customers include commercial businesses, utilities, manufacturing industries, Public Safety agencies, and government agencies.

Qualifications

  • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
  • Excellent verbal and written communications skills
  • Minimum two years of troubleshooting experience on computer hardware and software issues
  • Minimum two years of experience in a customer interaction role
  • Ability to apply critical thinking and problem-solving skills to customer problems
  • Ability to work independently and efficiently
  • Self-motivated, detail-oriented, and organized
  • Honesty, Integrity, Good Moral Judgment
  • Able to build strong interpersonal relationships with customers and employees
  • Experience with VBA and Macros is a plus
  • MS SQL Server experience is a plus
  • RF Troubleshooting experience on P25 or DMR LMR trunked radio systems is a plus
  • CompTIA or other technical certifications a plus

Job Requirements

  • Provide remote operational support to end-users of the software
  • Provide remote installation and configuration for new installations and upgrades
  • Troubleshoot issues with operation, reporting, or connection to the customer’s radio system
  • Rotate with other Support Team Members for on-call after-hours support duty.
  • Rotate with other Support Team members to travel onsite for installation, configuration, and training. Travel can be within the United States or internationally.  Will need a current passport.
  • Occasional travel to trade shows to assist Sales personnel in Genesis Vendor booth.
  • Interact with the Development team to resolve specific issues or make suggestions for product improvement.
  • Enter Details of each customer session or project in ticketing software so that customer support history can be maintained
  • Assist in staging and shipping software/hardware orders as necessary
  • Participate in other projects as assigned by Team Leaders

Details

  • Salary, full-time, generally 8:00 am – 5:00 pm, Monday-Thursday (except when traveling or on-call)
  • Position located in Tyler, TX — No compensation provided for relocation
  • Position open to US citizens or permanent residents only
  • Genesis provides a full and very competitive benefits package

Genesis Full-Time Employee Benefits

Genesis is an Equal Opportunity Employer.

Apply Now!

Apply online and submit your resumé by completing this form. Please include a cover letter that outlines how you meet the position qualifications.

The Genesis Group has the following positions available:

eBonds Customer Integration Representative

Job Description

The eBonds Customer Integration Representative is an IT professional who will provide installation, configuration, and training of the eBonds solution to counties and Bail Bond agencies throughout the United States. This position also includes delivery of on-site training and software/hardware installation/configuration at customer locations.

The Genesis Group (Gencore Candeo, Ltd.) is seeking an experienced, resourceful technician to join our growing team. In this position, the successful candidate will utilize their knowledge of the book out process, jail protocols, and excellent computer and data entry skills to assist our customers to ensure product satisfaction and maintain a positive relationship. Customers include county jails, bond agencies, and other public and private entities involved with the bond process.

Qualifications

  • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook), Google Chrome
  • Excellent verbal and written communication skills
  • Minimum two years of experience with booking and bonding as to effectively communicate with jail staff and bondsmen regarding book in/book out procedures including relevant laws, inmate charges, the bonding process, etc.
  • Ability to work independently and efficiently
  • Self-motivated, detail-oriented, and organized
  • Honesty, integrity, and good moral judgment
  • Able to build strong interpersonal relationships with customers and employees
  • Familiarity with Topaz signature pads is a plus

Job Requirements

  • Provide remote operational support to end-users of eBonds
  • Provide remote and onsite installation and configuration for new customers
  • Travel within the United States for on-site for installation, configuration, and training
  • Occasional travel to trade shows to assist Sales personnel in Genesis eBonds Vendor booth
  • Interact with the Development team to resolve specific issues or make suggestions for product improvement
  • Interact with the Support team to resolve specific issues
  • Manage multiple concurrent projects, including deliverables from Genesis and onboarding milestones from the county and their bond agents
  • Effectively communicate milestones to Genesis and the county and their bond agents, keeping all parties accountable in meeting milestones and communicating consequences when milestones are missed
  • Enter details of each customer session or project in ticketing software so that customer support history can be maintained
  • This position requires up to 80% travel

Details

  • Salary, full-time, generally 8:00 am-5:00 pm, Monday-Thursday (Except when traveling)
  • Position located in Tyler, TX
  • Genesis provides a full and very competitive benefits package
  • Approximately 80% travel
  • Genesis provides a full and very competitive benefits package
  • Genesis is an Equal Opportunity Employer

Apply Now!

Apply online and submit your resumé by completing this form. Please include a cover letter that outlines how you meet the position qualifications.

The Genesis Group has the following positions available: