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Beyond Business Team Member - Part Time
Job Description
The Genesis Group is looking to fill a part-time position on our Beyond Business Team. This position provides an opportunity to help support our company culture of great love and care with our team, customers, and community.
Essential Duties & Responsibilities
- Strong & professional people skills in welcoming guests/visitors and working within the team.
- Professional phone and email etiquette
- Assist with day-to-day office tasks & coordination (including lobby & phone coverage)
- Assist with office activities/projects and with community outreach events as coordinated by Beyond Business Manager.
Skills, Abilities & Expertise
- Strong people skills
- Experience that demonstrates the knowledge and ability of general office/reception support
- Experience that demonstrates the ability to work well within a team environment on varying activities/projects
- Microsoft Office: Teams, Word, Excel & PowerPoint
Details
- Hourly, part-time, generally 20 hours between 9:00 am – 5:00 pm, Monday-Friday. Initial plan is only four days a week
- The job is in Tyler, TX – no compensation provided for relocation
- Position open to US citizens or permanent residents only
- Benefits:
- Holiday Pay – 9 days/year
- SmartDollar – Financial Wellness Solutions
- Right Now Media
- Genesis provides a flexible work schedule
Genesis is an Equal Opportunity Employer.
Apply Now!
Apply online and submit your resumé by completing this form. Please include a cover letter that outlines how you meet the position qualifications.
Technical Support Representative
Job Description
Technical Support Representative is an IT professional who will provide installation, configuration, and troubleshooting of computer software to customers via telephone and e-mail. This position also includes delivery of on-site training and software installation/configuration at customer locations.
The Genesis Group (Gencore Candeo, Ltd.) is seeking an experienced, resourceful technician to join our growing team. In this position the successful candidate will utilize their excellent computer and software troubleshooting skills to assist our customers to ensure product satisfaction and maintain a positive relationship. Customers include commercial businesses, utilities, manufacturing industries, Public Safety agencies, and government agencies.
Qualifications
- Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
- Excellent verbal and written communication skills
- Minimum two years of troubleshooting experience on computer hardware and software issues
- Minimum two years of experience in a customer interaction role
- Ability to apply critical thinking and problem-solving skills to customer problems
- Ability to work independently and efficiently
- Self-motivated, detail-oriented and organized
- Honesty, integrity, and good moral judgment
- Able to build strong interpersonal relationships with customers and employees
- Microsoft SQL Server experience is a plus
- RF troubleshooting experience on P25 or DMR LMR trunked radio systems is a plus
- CompTIA or other technical certifications is a plus
Job Requirements
- Provide remote operational support to end users of software.
- Provide remote installation and configuration for new installations and upgrades.
- Troubleshoot issues with operation, reporting, or connection to the customer’s radio system.
- Rotate with other Support Team Members for on-call after hours support duty.
- Rotate with other Support Team members to travel on-site for installation, configuration, and training. Travel can be within the United States or internationally. (Will need a current passport or be able to obtain one)
- Occasional travel to trade shows to assist Sales personnel in Genesis Vendor booth.
- Interact with Development team to resolve specific issues or make suggestions for product improvement.
- Enter details of each customer session or project in ticketing software so that customer support history can be maintained.
- Assist in staging and shipping software/hardware orders as necessary.
- Participate in other projects as assigned by Team Leaders.
Details
- Salary, full-time, generally 8:00am-5:00pm, Monday-Thursday (except when travelling or on-call)
- Position located in Tyler, TX
- Genesis provides a full and very competitive benefits package
- Approximately 20% travel
Genesis Full-Time Employee Benefits
Genesis is an Equal Opportunity Employer.
Apply Now!
Apply online and submit your resumé by completing this form. Please include a cover letter that outlines how you meet the position qualifications.
Full-Stack Software Developer
Job Description
The Genesis Group (Gencore Candeo, Ltd.) is looking to fill a full-stack developer position beginning immediately. This will include software development in Visual Studio 2022 using C#, Microsoft SQL, and various web technologies. The software is modular with a Windows service backend, a web frontend, and a mobile in iOS and Android. We have multiple small teams that use Team Foundation Server to manage work items and provide source control. Teams are Scrum teams with bi-weekly sprints. We are looking for a development team member. Visit our sites for product information:
Qualifications
- Technologies/Languages: Entity Framework, Javascript/HTML/CSS , C#, Web Components
- Understanding of: Visual Studio, Git, Unit Testing (we use Moq and NUnit for C# and Karma/Jasmine for JavaScript), technical writing (documentation), Software as a Service, securing applications (HTTP, authorization, authentication, etc.)
- Experience required: Four-year degree in a related field *OR* two years of work experience in a related field
Bonus
- Performance tuning (software and database)
- Scrum certification (Scrum Master, Developer, etc.)
Details
- Salary, full-time, generally 8:00 am – 5:00 pm, Monday-Thursday (4-day work week)
- Location: Headquarters in Tyler, Texas
- Benefits: Full and very competitive package
Genesis Full-Time Employee Benefits
Genesis is an Equal Opportunity Employer.
Apply Now!
Apply online and submit your resumé by completing this form. Please include a cover letter that outlines how you meet the position qualifications.
Public Safety Sales - TX, LA, GA, KS
Job Description
Responsible for developing opportunities and generating software sales with new customers within assigned territory. We are looking for a valued team member that shares our core values of Integrity, Generosity, and Inspiration. See the eBONDS website for product information.Major Responsibilities
- Cold calling / prospecting with Sheriffs, Jail Administrators, Bail Bondsmen
- Close sales through professional communication with potential clients
- Making technical presentations, webinars
- Preparing responses to RFP (request for proposals) and RFI (request for information)
- Attending and participating in trade shows, conferences, and other marketing events
- Updating customers on product changes and modifications
- Preparing reports for marketing and sales, and keeping expense accounts
- Consistently meet / exceed established sales quotas
Qualifications
- Minimum of 5 years proven sales experience
- Strong presentation skills
- Strong interpersonal and communication skills (verbal and written)
- Microsoft Office proficiency required, especially in Excel, PowerPoint and Outlook
- Travel required at least 50% of the time
- Self-starter and ability to work without constant direct supervision
Bonus
- Experience with Public Safety / Jail Administration a plus
- Technical / Engineering background highly preferred
- Bachelor’s degree preferred
Details
- Location: Headquarters in Tyler, Texas
- Benefits: Full and very competitive package
Genesis Full-Time Employee Benefits
Genesis is an Equal Opportunity Employer.
Apply Now!
Apply online and submit your resumé by completing this form. Please include a cover letter that outlines how you meet the position qualifications.The Genesis Group has the following positions available: