Work for Us!

The Genesis Group has the following position available:

• West Coast Sales Account Manager
• eBonds Customer Integration Representative
• Technical Support Representative

West Coast Sales Account Manager

Job Description

The Genesis Group (Gencore Candeo, Ltd.) is seeking an experienced, sales account manager to join our growing team. The Sales Account Manager will be responsible but not limited to, the following:

• Responsible for sales, strategic account planning, and overall relationship management for accounts in the Western United States.
• Develop and implement a comprehensive sales plan for each account, covering the full portfolio of Genesis products and services
• Act as a trusted advisor to share Genesis solutions to customer problems through technical presentations, webinars, etc.
• Proactively respond to RFP (request for proposals) and RFI (request for information) opportunities within the region
• Develop strong relationships with key decision-makers and influencers within the region
• Act as a customer liaison and advocate for maintaining service contracts, the status of product support tickets, new product release launches, and current pricing
• Develop new and leverage current procurement vehicles (government buying contracts, GSA schedules, etc.) to simplify and shorten the customer ordering process
• Attend and participate in trade shows, conferences, and other marketing events that pertain to the region
• Consistently meet or exceed established sales quotas for the territory and product family

Qualifications

• Bachelor’s Degree is preferred
• 5+ years of proven sales experience
• Outside sales experience selling software solutions into government organizations is highly preferred
• Strong relationship development skills
• Willingness and ability to be a strong self-starter and hunt to identify/create sales
• opportunities
• Excellent communication skills (oral, written, and presentation)
• Ability to quickly learn essential characteristics of Genesis products/solutions and communicate the
• value of those solutions to customers
• Confidence to assume the role of “trusted advisor” to customers
• High-tech software solutions sales expertise — experience with Public Safety LMR (Land Mobile Radio) systems would be valuable.
• Knowledge of industry trends and best practices a plus
• Highly motivated and results-oriented
• The ideal candidate would live in or near the Western United States or near a major airport
• This position will require approximately 30-50% travel within the region

Details

• Salary, full-time, generally 8:00 am-5:00 pm, Monday-Friday (Except when traveling)
• Genesis provides a full and very competitive benefits package

Genesis is an Equal Opportunity Employer.

Apply Now!

Apply online and submit your resumé by completing this form. Please include a cover letter that outlines how you meet the position qualifications.

eBonds Customer Integration Representative

Job Description

The eBonds Customer Integration Representative is an IT professional who will provide installation, configuration, and training of the eBonds solution to counties and Bail Bond agencies throughout the United States. This position also includes delivery of on-site training and software/hardware installation/configuration at customer locations.

The Genesis Group (Gencore Candeo, Ltd.) is seeking an experienced, resourceful technician to join our growing team. In this position the successful candidate will utilize their knowledge of the book out process, jail protocols, and excellent computer and data entry skills to assist our customers to ensure product satisfaction and maintain a positive relationship. Customers include county jails, bond agencies, and other public and private entities involved with the bond process.

Qualifications

• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook), Google Chrome
• Excellent verbal and written communication skills
• Minimum two years of experience with booking and bonding as to effectively communicate with jail staff and bondsmen regarding book in/book out procedures including relevant laws, inmate charges, the bonding process, etc.
• Ability to work independently and efficiently
• Self-motivated, detail-oriented and organized
• Honesty, integrity, and good moral judgment
• Able to build strong interpersonal relationships with customers and employees
• Familiarity with Topaz signature pads is a plus

Job Requirements

• Provide remote operational support to end users of eBonds
• Provide remote and onsite installation and configuration for new customers
• Travel within the United States for on-site for installation, configuration, and training
• Occasional travel to trade shows to assist Sales personnel in Genesis eBonds Vendor booth
• Interact with the Development team to resolve specific issues or make suggestions for product improvement
• Interact with the Support team to resolve specific issues
• Manage multiple concurrent projects, including deliverables from Genesis and onboarding milestones from the county and their bond agents
• Effectively communicate milestones to Genesis and the county and their bond agents, keeping all parties accountable in meeting milestones and communicating consequences when milestones are missed
• Enter details of each customer session or project in ticketing software so that customer support history can be maintained
• This position requires up to 80% travel

Details

• Salary, full-time, generally 8:00 am-5:00 pm, Monday-Thursday (Except when traveling)
• Position located in Tyler, TX
• Genesis provides a full and very competitive benefits package
• Approximately 80% travel

Genesis is an Equal Opportunity Employer.

Apply Now!

Apply online and submit your resumé by completing this form. Please include a cover letter that outlines how you meet the position qualifications.

Technical Support Representative

Job Function

Computer Science / Information Technology

Job Description

Technical Support Representative is an IT professional who will provide installation, configuration, and troubleshooting of computer software to customers via telephone and e-mail. This position also includes the delivery of on-site training and software installation/configuration at customer locations.

The Genesis Group (Gencore Candeo, Ltd.) is seeking an experienced, resourceful technician to join our growing team. In this position the successful candidate will utilize their excellent computer and software troubleshooting skills to assist our customers to ensure product satisfaction and maintain a positive relationship. Customers include commercial businesses, utilities, manufacturing industries, Public Safety agencies, and government agencies.

Qualifications

• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• Excellent verbal and written communications skills
• Minimum two years of troubleshooting experience on computer hardware and software issues
• Minimum two years of experience in a customer interaction role
• Ability to apply critical thinking and problem-solving skills to customer problems
• Ability to work independently and efficiently
• Self motivated, detail-oriented and organized
• Honesty, Integrity, Good Moral Judgment
• Able to build strong interpersonal relationships with customers and employees
• Experience with VBA and Macros is a plus
• MS SQL Server experience is a plus
• RF Troubleshooting experience on P25 or DMR LMR trunked radio systems is a plus
• CompTIA or other technical certifications a plus

Job Requirements

• Provide remote operational support to end users of software
• Provide remote installation and configuration for new installations and upgrades
• Troubleshoot issues with operation, reporting, or connection to the customer’s radio system
• Rotate with other Support Team Members for on-call after hours support duty.
• Rotate with other Support Team members to travel onsite for installation, configuration, and training. Travel can be within the United States or internationally.  (Will need a current passport)
• Occasional travel to trade shows to assist Sales personnel in Genesis Vendor booth.
• Interact with Development team to resolve specific issues or make suggestions for product improvement.
• Enter Details of each customer session or project in ticketing software so that customer support history can be maintained
• Assist in staging and shipping software/hardware orders as necessary
• Participate in other projects as assigned by Team Leaders

Details

• Salary, full-time, generally 8:00 am-5:00 pm, Monday – Thursday, except when traveling or on-call
• Job is located in Tyler, TX
• Genesis provides a full and very competitive benefits package

Genesis is an Equal Opportunity Employer.

Apply Now!

Apply online and submit your resumé by completing this form. Please include a cover letter that outlines how you meet the position qualifications.