Career Opportunities
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Genesis currently has the following positions available:
eBONDS Implementation Representative
Job Description
The Genesis Group (Gencore Candeo, Ltd.) is seeking a customer-focused Implementation Representative to join our eBONDS team. In this role, you will guide county and municipal jails, bond companies, and other agencies through the transition from paper bail bonds to eBONDS, our electronic bonding platform. You will travel onsite to execute Go Lives, train county and bond company staff, and ensure every customer leaves confident and fully operational on the system. This is a heavily customer-facing, travel-intensive role for someone who thrives on building relationships and delivering a great first impression.
Key Responsibilities
- Review the implementation package and confirm the tenant is ready for Go Live.
- Complete final data entry and build bond documents specific to the customer’s jurisdiction.
- Create and configure county and bond company user accounts in eBONDS.
- Schedule and lead onsite Go Lives, managing all logistics for the visit.
- Train county staff and eBONDS users onsite and remotely until they are confident using the system.
- Validate the tenant post-Go Live and close out the project with complete documentation.
- Maintain positive relationships with customers throughout the implementation process.
- Serve a variety of customers, including county and municipal jails, bond companies, and other public and private agencies involved in the bonding process.
Qualifications
- Minimum of one to two years of experience in customer interaction, customer support, or training role.
- Basic understanding of computer networks and general PC hardware/software troubleshooting.
- Excellent verbal and written communication skills, with the ability to explain technical steps to a non-technical audience clearly and patiently.
- Comfortable presenting and training in front of a room, both in person and remotely.
- Self-motivated, detail-oriented, and organized enough to manage multiple customer projects at once.
- Ability to stay calm, patient, and customer-focused during the pressure of a new system launch.
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
- Demonstrates honesty, integrity, and good moral judgment.
- Strong interpersonal skills to build relationships with customers and team members.
- Prior exposure to CRM tools, project workflows, or Microsoft Azure is a plus but not required.
Job Requirements
- Travel within the United States for onsite Go Live execution and training. This is a travel-intensive role.
- Provide remote operational support to eBONDS end users as needed.
- Rotate with other Implementation team members for on-call after-hours support duty.
- Accurately document customer interactions, inquiries, and resolutions in the CRM to ensure seamless follow-up and continuity.
- Effectively communicate with team members, providing daily updates on current projects.
- Effectively communicate with customers regarding project details, driving each implementation to completion.
- Identify process gaps and act as the voice of the customer, providing feedback to internal teams to improve products and processes.
- Participate in other projects, as assigned by Team Leaders.
Details
- Salary, full-time, generally 8:00am–5:00pm, Monday–Thursday (except when traveling or on-call).
- Position located in Tyler, TX.
- Genesis provides a full and very competitive benefits package.
- Up to 50% travel.
Full Stack Software Developer
Job Description
Location: The Genesis Group, Tyler, Texas, United States (On-Site)
Are you a passionate and skilled full-stack developer who wants to join a dynamic and innovative software company? If so, you might be the perfect fit for The eBONDS Team at Genesis!
We are looking for a full-stack developer to join our team and work on our modular software products, which include an Azure hosted website and on-premises services. You will be using cutting-edge technologies such as Visual Studio 2026, C#, Microsoft SQL, Entity Framework, and Web Components.
As a full-stack developer, you will be part of a small and agile Scrum team that uses Team Foundation Server to manage work items and provide GIT source control. You will be involved in all stages of the software development lifecycle, from design and development to testing and deployment. You will also be responsible for writing clear and concise documentation, ensuring the security and performance of the applications, and collaborating with other developers and stakeholders.
Qualifications
- Proficient in C#, TypeScript/HTML/CSS, Entity Framework, and Web Components
- Familiar with Visual Studio, Git, Unit Testing (we use Moq and NUnit for C#, and Karma/Jasmine for TypeScript), Software as a Service, and web security concepts (HTTPS, authorization, authentication, etc.)
- Bachelor’s degree in Computer Science or a related field plus 2 years of applicable experience
OR
- 5 plus years of work experience in the technologies we use
- Bonus: Experience or certification in performance tuning (software and database) and Scrum methodology (Scrum Master, Developer, etc.)
Details
- Salary, full-time, generally 8:00am-5:00pm, Monday-Thursday
- Position located in Tyler, TX
- Genesis provides a full and very competitive benefits package
Systems Engineer
Job Description
The Genesis Group (GenCore Candeo, Ltd.) is seeking a motivated, technically proficient Systems Engineer to join our Technical Operations team. This is a customer facing technical software support role focused on supporting Genesis software products and the systems they integrate with.
In this role, you will provide technical support for our GenWatch and GW3 TRBO software products, troubleshooting issues across software, databases, networks, and customer Land Mobile Radio environments. You will also support software installation and configuration and deliver onsite training and implementations at customer locations throughout the U.S. and Canada.
This role suits someone who enjoys troubleshooting complex technical problems, working directly with customers, and learning how software interacts with networks, databases, hardware, and mission critical communications systems. The ideal candidate communicates well with customers and teammates and is interested in building a long-term career in technical support and systems engineering.
What You’ll Do
- Provide technical software support to customers for GenWatch, GW3 TRBO, and other Genesis developed software by telephone and email.
- Troubleshoot issues involving software operation, databases, networking, system configuration, and connectivity to customer Land Mobile Radio systems.
- Support the installation, configuration, validation, and upgrade of Genesis software and customer systems.
- Conduct onsite software implementations and customer training.
- Maintain positive customer relationships through clear communication, professional support, and reliable follow through.
- Support a variety of customers, including commercial businesses, utilities, manufacturing industries, Public Safety agencies, and government agencies.
- Rotate with other Support Team members for on-call after-hours support.
- Rotate with other Support Team members to travel on-site for installation, configuration, and training, within the United States or Canada.
- Work with the Development team to resolve specific issues or suggest product improvements.
- Log details of each customer session or project in ticketing software to maintain customer support history.
- Assist in staging and shipping software and hardware orders as necessary.
- Participate in other projects assigned by Team Leaders.
- Continuously develop technical expertise in Genesis products, networking, databases, Land Mobile Radio systems, and related technologies.
What We’re Looking For
- Experience troubleshooting computer hardware and software issues.
- Experience working directly with customers or end users.
- Excellent verbal and written communication skills.
- Strong critical thinking and problem-solving skills.
- Demonstrated ability and desire to learn new technologies and develop technical expertise.
- Ability to work independently while recognizing when collaboration or escalation is appropriate.
- Self-motivated, detail-oriented, and organized.
- Demonstrates honesty, integrity, and good moral judgment.
- Strong interpersonal skills to build relationships with customers and team members.
- Working knowledge of IP networking fundamentals, including TCP/IP, IP addressing, firewalls, routers, switches, and basic network troubleshooting.
- Experience with Microsoft SQL Server is a plus.
- Experience or exposure to Land Mobile Radio systems, P25, DMR, RF systems, or public safety communications technology is a plus.
- CompTIA or other technical certifications are a plus.
Details
- Full time, salaried position, generally 8:00 AM to 5:00 PM, Monday through Thursday, except when traveling or on call.
- Position located in Tyler, TX.
- Genesis provides a full and very competitive benefits package.
- Approximately 20% travel.
No Positions Are Available
Currently, there are no open positions available. Check back again and watch for future opportunities as they come available.