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Genesis Systems Engineer

Job Description

The Genesis Group (Gencore Candeo, Ltd.) is seeking an experienced and resourceful technical Systems Engineer to join our growing team. In this role, you will be responsible for the IT system design, installation, configuration, and troubleshooting of our GenWatch and GW3-TRBO software products. You will provide support via telephone and email, as well as deliver on-site training and software implementation at customer locations in the U.S. and Canada.

Key Responsibilities

  • Design, install, configure, and troubleshoot GenWatch and GW3-TRBO systems and other Genesis developed software
  • Provide technical support to customers through telephone and email
  • Conduct on-site training and software implementation
  • Maintain positive relationships with customers, ensuring their satisfaction with our GenWatch and GW3-TRBO products
  • Serve a variety of customers, including commercial businesses, utilities, manufacturing industries, Public Safety agencies, and government agencies

Qualifications

  • Minimum of two years of experience troubleshooting computer hardware and software issues
  • Minimum of two years of experience supporting and troubleshooting Motorola Land Mobile Radio (LMR) systems or Trunked Radio Systems
  • Minimum of two years of experience in a customer interaction role
  • Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
  • Excellent verbal and written communication skills
  • Strong critical thinking and problem-solving skills
  • Ability to work independently and efficiently
  • Self-motivated, detail-oriented, and organized
  • Demonstrates honesty, integrity, and good moral judgment
  • Strong interpersonal skills to build relationships with customers and team members
  • Experience with Microsoft SQL Server is a plus
  • Experience in troubleshooting IP networks, including firewalls, routers, and switches
  • Experience with RF troubleshooting on P25 or DMR LMR trunked radio systems is a plus
  • CompTIA or other technical certifications are a plus

Job Requirements

  • Provide remote and onsite operational support to end users of software
  • Provide remote and onsite implementation for new installations and upgrades
  • Troubleshoot issues with operation, reporting, or connection to the customer’s radio system
  • Rotate with other Support Team Members for on-call after-hours support duty
  • Rotate with other Support Team members to travel on-site for installation, configuration, and training. Travel can be within the United States or internationally. Will need a current passport or be able to obtain one.
  • Occasional travel to trade shows to assist Sales personnel in Genesis Vendor booth
  • Interact with the Development team to resolve specific issues or make suggestions for product improvement
  • Enter details of each customer session or project in ticketing software to maintain customer support history
  • Assist in staging and shipping software/hardware orders as necessary
  • Participate in other projects, as assigned by Team Leaders

Details

  • Salary, full-time, generally 8:00 am-5:00 pm, Monday-Thursday (except when traveling or on-call)
  • Position located in Tyler, TX
  • Genesis provides a full and very competitive benefits package
  • Approximately 20% travel

eBONDS Support, Integration, and Training Team Member

JOB DESCRIPTION

The Genesis Group (Gencore Candeo, Ltd.) is seeking an experienced, professional technical trainer to join our team. In this position, the successful candidate will use their skills to guide county agencies and bondsmen through the transition from paper bail bonds to electronic bonds. The candidate will also work to ensure product satisfaction and maintain a positive relationship with the county and bondsmen through continuing customer support. Working closely with the sales team, the candidate will fully understand the current bonding application process and train customers in how eBONDS™ will be used within their agency. Customers include county and municipal jails, bond companies, and other public and private entities involved with the bonding process.

This position requires up to 75% travel.

QUALIFICATIONS

  • 2+ years of experience delivering technical training to audiences with varying degrees of technical expertise
  • Demonstrates excellent verbal and written communication skills
  • Ability to effectively work independently and efficiently
  • Self-motivated, detail-oriented, and organized
  • Possess the skills to build strong interpersonal relationships with customers and employees
  • Experience creating and refining workflow processes is desired
  • Can demonstrate outside-the-box thinking
  • Must demonstrate a fundamental understanding of basic computer networks
  • 2+ years of providing onsite or remote customer support is desired
  • Project Management experience is a plus
  • Proficient with the Microsoft Office Suite, SharePoint, Google Chrome, Microsoft Edge
  • Proficient in basic PC hardware and software troubleshooting
  • Familiarity with Microsoft Azure Insights is preferred but not required

JOB REQUIREMENTS

  • Travel within the United States for on-site configuration and training
  • Provide remote operational support to end users of eBONDS
  • Occasional travel to trade shows to assist Sales personnel in the Genesis eBONDS Vendor booth
  • Must be honest and of good character and moral judgment
  • Interact with the development and support teams to resolve implementation issues and/or provide suggestions for product improvement
  • Effectively communicate with team members, providing daily updates on current projects.
  • Effectively communicate with customers regarding details of their projects, driving the project to completion
  • Enter details of each customer support session or project in CRM software ensuring customer history is maintained and accurate
  • Identify process gaps and implement changes to address and improve them
  • Provide after-hours support on a rotating basis (on-call support)
  • This position requires up to 75% travel

DETAILS

  • Salary, full-time, generally 8:00am-5:00pm, Monday-Thursday
  • Position located in Tyler, TX
  • Genesis provides a full and very competitive benefits package

Sales Account Executive

Purpose of the Position

Genesis specializes in performance management software solutions for Motorola Land Mobile Radio networks and is seeking a Sales Account Manager to develop and execute sales plans to garner new business within an assigned region. This person will also be responsible for the overall relationship between customers and work closely with internal teams to secure contract renewals as well as expand the footprint of our business.

Essential Job Functions

  • Responsible for sales, strategic account planning, and overall relationship management for accounts in North America
  • Develop and implement a comprehensive sales plan for each account, covering the full portfolio of Genesis products and services
  • Act as a trusted advisor to share Genesis solutions to customers through technical presentations, webinars, and face to face meetings
  • Respond to RFP (request for proposals) and RFI (request for information) opportunities within the region
  • Develop strong relationships with key decision-makers and influencers within the region
  • Attend and participate in trade shows, conferences, and other marketing events that pertain to the region
  • Consistently meet or exceed established sales quotas for the territory and product family

Qualifications

Education:
  • Bachelor’s Degree is preferred
  • Or equivalent combinations of education and experience
Experience:
  • 5+ years of proven sales experience
  • Outside sales experience selling software solutions into government organizations is highly preferred
  • Knowledge of industry trends and best practices a plus
Knowledge and Skills:
  • Strong relationship development skills
  • Ability to work well with and make a valuable contribution to a successful team
  • Strong self-starter with the ability to identify/create sales opportunities
  • Excellent communication skills (oral, written & presentation)
  • Ability to quickly learn essential characteristics of Genesis products/solutions and communicate the value of those solutions to customers
  • Proven ability to build and maintain customer focused relationships and proactive identification of customer needs and assessments
  • Highly motivated and results-oriented
Travel Requirements:
  • The ideal candidate would live near a major airport
  • This position will require approximately 50-65% travel within the region

Details

  • Salary: Competitive and commensurate with experience and qualifications
  • Benefits: Genesis offers a comprehensive and attractive benefits package, including health insurance, retirement plan, paid time off, and more
  • Genesis is an equal opportunity employer

How to Apply

To apply, click the “Apply Now!” button, fill out the application form and submit your resume. We look forward to hearing from you!

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