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Operations Manager
About the Role
Genesis is seeking an experienced Operations Manager to lead execution, accountability, and operational excellence across our Software Development and Project Management functions. This is a senior operational leadership role responsible for improving delivery discipline, increasing visibility, and ensuring projects are completed predictably and efficiently.
The Operations Manager will directly lead the Project Management Office and provide operational oversight to the Software Development team in partnership with the Director of Software Engineering. This role focuses on execution, people leadership, reporting, and continuous improvement. It does not include Finance or Human Resources oversight.
This position is ideal for a strong operator who brings structure, clarity, and accountability to growing organizations and who thrives in environments where execution matters.
Key Responsibilities
Operational Leadership
- Oversee day-to-day operational execution across Software Development and the PMO.
- Ensure priorities align with company objectives and strategic initiatives.
- Drive consistency in planning, reporting, and delivery standards.
- Identify operational gaps and implement continuous improvement initiatives.
PMO Leadership
- Directly manage the PMO team, including two Product Owners and one Project Leader.
- Own project intake, prioritization, sprint planning, and reporting cadence.
- Lead PMO Sprint Reviews in coordination with the Director of Software Engineering.
- Ensure projects are clearly scoped, tracked, and delivered on time.
- Strengthen project governance processes and improve delivery discipline.
Software Development Oversight
- Partner with the Director of Software Engineering to ensure capacity planning and delivery timelines are realistic and aligned with company priorities.
- Monitor project health, risks, and resource constraints.
- Improve predictability and transparency of development output.
Executive Reporting
- Provide regular senior-level reporting on project status, development progress, risks, and performance metrics.
- Maintain clear dashboards that provide visibility into progress and bottlenecks.
- Escalate issues early and drive resolution.
Core Operations
- Oversee facilities management and related operational responsibilities.
- Ensure operational processes are documented, followed, and improved.
- Support cross-functional coordination and execution.
Future Scope
- Vendor management and procurement oversight may be added as the organization evolves.
What Success Looks Like
- Projects are delivered on time with fewer surprises.
- Leadership has consistent, accurate visibility into progress and risk.
- Teams are aligned, accountable, and supported.
- Operational systems run smoothly and improve over time.
- The COO is able to focus on strategic growth rather than daily execution gaps.
Qualifications
Required
- 6 or more years of experience in operations leadership, PMO leadership, or technical program management.
- Demonstrated experience leading project management or cross-functional delivery teams.
- Experience partnering closely with software development organizations.
- Strong executive communication and reporting skills.
- Proven ability to improve operational processes and increase delivery predictability.
- Demonstrated people leadership experience with accountability for performance and outcomes.
Agile and Scrum Certification Expectations
The ideal candidate will hold an active Scrum certification such as Certified ScrumMaster (CSM) or equivalent. Candidates who do not currently hold certification must begin work toward a recognized Scrum certification and the Certified Agile Leader track within the first six months of employment. The Operations Manager will be expected to demonstrate continued progress toward advanced certifications during employment, supporting ongoing development in Agile leadership and delivery excellence. Preferred- Advanced Scrum or Agile certifications such as A-CSM, CSP-SM, or Certified Agile Leader (CAL 1 or CAL 2).
- Experience strengthening PMO processes and improving project governance maturity.
- Exposure to vendor management or procurement oversight.
- Experience supporting facilities operations in a growing organization.
Leadership Profile
We are looking for someone who:- Thinks in systems, not just tasks.
- Holds teams accountable while building trust.
- Communicates clearly and confidently with senior leadership.
- Stays calm under pressure.
- Takes initiative and drives measurable results.
Details
- Salary: Competitive and commensurate with experience and qualifications
- Schedule: Full-time, Monday to Thursday, 8:00 am to 5:00 pm (4-day work week)
- Benefits: Genesis offers a comprehensive and attractive benefits package, including health insurance, retirement plan, paid time off, and more.
eBONDS Integration and Training Team Member
Job Description
Do you enjoy being part of a customer-centric organization that values communication and relationships? Are you driven by opportunities for growth and personal development? Do you thrive in a collaborative and inclusive work environment? Then this is the position for you!
Join a mission-driven company transforming how bail bonds are processed across the USA. The Genesis Group (Gencore Candeo, Ltd.) is seeking an Integration and Training Team Member. In this position, the successful candidate will use their skills to guide county agencies and bondsman through the transition from paper bail bonds to electronic bonds. The ideal candidate is an outstanding communicator who thrives in a fast-paced environment and is passionate about building strong customer relationships. Working closely with other team members, the candidate will work to fully understand the customers’ current bonding application process and train them in how eBONDS will be used within their agency. Customers include county and municipal jails, bond companies, and other public and private entities involved with the bonding process.
This position requires up to 50% travel.
Qualifications
- 2+ years of experience delivering technical training to audiences with varying degrees of technical expertise
- Exceptional verbal and written communication skills, with the ability to convey complex information in a clear, concise, and friendly manner
- Collaborative mindset with a commitment to contributing to a positive and supportive team culture
- Self-motivated, detail-oriented and organized
- Strong ability to empathize with customers, understand their needs, and maintain composure under pressure
- 2 years of experience creating and refining workflow processes is desired
- Demonstrate outside-the-box thinking
- Must demonstrate a fundamental understanding of basic computer networks, public and private
- 2+ years of experience in customer support, customer service, or a related field
- Project Management experience is a plus
- Proficient with the Microsoft Office Suite, SharePoint, Google Chrome, Microsoft Edge
- Proficient in basic PC hardware and software troubleshooting
- Familiarity with Microsoft Azure Insights is preferred but not required
Job Requirements
- Travel within the United States for on-site configuration and training
- Provide remote operational support to end users of eBONDS
- Occasional travel to trade shows to assist Sales personnel in the Genesis eBONDS Vendor booth
- Must be honest and of good character and moral judgment
- Act as the voice of the customer, providing feedback to internal teams to improve products, services, and processes
- Stay updated on product knowledge, company policies, and industry trends to provide informed and accurate support
- Effectively communicate with team members, providing daily updates on current projects
- Effectively communicate with customers regarding details of their projects, driving the project to completion
- Accurately document customer interactions, inquiries, and resolutions in the CRM system to ensure seamless follow-up and continuity
- Identify process gaps and implement changes to address and improve them
- Provide after-hours support on a rotating basis (on-call support)
- This position requires up to 50% travel
Details
- Salary, full-time, generally 8:00am-5:00pm, Monday-Thursday
- Position located in Tyler, TX
- Genesis provides a full and very competitive benefits package
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