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eBONDS Support Team Member
JOB DESCRIPTION
Do you enjoy being part of a customer-centric organization that values communication and relationships? Are you driven by opportunities for growth and personal development? Do you thrive in a collaborative and inclusive work environment? Then this is the position for you!
Join a mission-driven company transforming how bail bonds are processed across the USA. The Genesis Group (Gencore Candeo, Ltd.) is seeking a dedicated Customer Support specialist to support counties and bond agents after they transition from paper to electronic bonds. This successful candidate will also be responsible for process development and the creation and refinement of internal and external troubleshooting documents used for eBONDS technical support.
QUALIFICATIONS
- 2+ years of end-user technical support experience.
- Must possess exceptional verbal and written communication skills, with the ability to convey complex information in a clear, concise, and friendly manner
- Must be proficient with Microsoft Office products
- Collaborative mindset with a commitment to contributing to a positive and supportive team culture
- Self-motivated, detail-oriented, and organized
- Possess a fundamental understanding of web-based application operation and troubleshooting.
- Demonstrates a fundamental understanding of peripheral troubleshooting.
- Demonstrates a fundamental understanding of relational databases.
- Experience with Microsoft Azure preferred.
- Experience with the booking and bonding process to effectively communicate with jail staff, bondsmen, and other city/county officials regarding book-in/book-out procedures, including relevant laws, inmate charges, the bonding process, etc., is preferred but not required.
JOB REQUIREMENTS
- Work independently and efficiently.
- Communicate and collaborate effectively with internal and external teams.
- Manage multiple support requests from multiple customers
- Build strong interpersonal relationships with customers and employees
- Create, review, and refine internal processes
- Think outside-the-box
- Provide remote operational support to end users of eBONDS
- Interact with the development and implementation teams to resolve issues and/or provide suggestions for product improvement
- Enter details of each customer support session or project daily in ticketing software so that customer support history can be maintained
- Provide after-hours support on a rotating basis
DETAILS
- Salary, full-time, generally 8:00 am-5:00 pm, Monday-Thursday
- Position located in Tyler, TX
- Genesis provides a full and very competitive benefits package
Georgia & Southeast USA Public Safety Sales
Scope of Responsibility
We are seeking a results-driven sales professional to develop new business in the Georgia and Southeast US public safety market. You will be responsible for identifying and securing opportunities to provide our software solution to law enforcement agencies, county jails, and bail bond professionals. At Genesis eBONDS we value Integrity, Generosity, and Inspiration and we are looking for someone who embodies those values. See the eBONDS website for product information.
Major Responsibilities
- Prospect and cold call law enforcement agencies, including Sheriffs, Jail Administrators, and Bail Bondsmen
- Communicate effectively to close sales and grow our relationships
- Deliver product presentations and conduct webinars for prospective clients
- Respond to RFPs (Requests for Proposals) and RFIs (Requests for Information)
- Attend relevant trade shows, conferences, and local public safety events in Georgia
- Keep clients informed on product enhancements and updates
- Maintain sales records and submit timely reports and expense accounts
- Meet or exceed sales goals and quotas on a consistent basis
- Grow territory based on relationships developed in the Southeast US states
Qualifications
- Minimum of 5 years proven sales experience
- Strong presentation skills
- Strong interpersonal and communication skills (verbal and written)
- Microsoft Office proficiency required, especially in Excel, PowerPoint, Outlook, and Teams
- Travel required at least 50% of the time
- Self-starter and ability to work without constant direct supervision
Bonus
- Experience with Public Safety / Jail Administration a plus
- Technical sales background highly preferred
- Bachelor’s degree preferred
Details
- Location: Remote within or close travel proximity to Georgia (Company HQ in Tyler, Texas)
- Benefits: Full and very competitive package
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