Motorola System Support
Before contacting Motorola or Genesis, please make sure have you tried to find the answer in the online manual that is built into the software.
Before Contacting Genesis
Before contacting Genesis Support, be prepared to provide the following information:
- Type of system (including software version numbers)
- Symptoms of the problem
- When did you first notice it?
Can you reproduce it? - What steps cause it to occur?
- Are there any unusual circumstances contributing to the problem, such as loss of power to the system?
Contact Motorola SSC
Motorola System Support Center
1311 East Algonquin Road
Schaumburg, IL 60196
24/7 Phone Support
1-800-927-2744
If you live outside the U.S. and Canada, please contact your regional Motorola support representative.