GenWatch3 Release Notes

GenWatch3 2.17.10

This GenWatch3® update is available at no charge for customers who are up-to-date on their maintenance and support agreement. For support questions or to check the current status of your support and maintenance agreement, please contact Support.
Read more


Five-Star Friday – June, 2019

Register Now: June Training Webinar

Our June Monthly Training Webinar Sync Call is on Friday June 14th at 11:00 AM Central Time. The purpose of this month’s webinar is to create awareness of several handy tips and tricks within the GenWatch3® modules, and discuss how they can be valuable to you. Who knows, we might introduce you to a module you didn’t even know existed!

Save the date: Friday, June 14th, 11:00-11:30 AM (CDT)

Register here today »

Read more


Case Study: Hamilton County, Indiana

Hamilton County, Indiana has an area of approximately 400 square miles with a population of 300,000 that grows to almost 500,000 during various entertainment and sporting events. The county shares the Motorola ASTRO 7.16 trunked system with the City of Indianapolis (Marion County) and Madison County. Upon implementing GenWatch3 software, being able to troubleshoot system events was impressive. For example, Hamilton County had been experiencing difficulties with their fire station alerting. An exorbitant amount of time was spent reviewing thousands of lines of log files to determine if a call alert had been properly sent and received. With the GenWatch3 reporting suite, this data was available in minutes; saving personnel many hours of lost productivity.
Full case study


Five-Star Friday – June, 2018

Solution Highlight: GenWatch3 ATIA SkyView

GenWatch3 ATIA SkyView shows real-time views of affiliated radio IDs and talkgroups, busies, instant site usage, and more. This makes it simple to understand talkpath traffic flow system-wide. SkyView can integrate with tiles from your favorite mapping application.

For more information, contact Sales:

Read more


Genesis at Motorola LACP in Cancun

Genesis is on display at the 2015 Motorola Latin American Channel Partner Convention with our Latin American partner Servitron​ of Mexico City. Ragnar Trillo, New Markets Development Director for Servitron, along with Xavier Maldonado, Head of Application Development for Servitron are demonstrating our performance management solutions at the Moon Palace Golf & Spa Resort​ in Cancun.


Western Motorola Service Provider Association Conference

As a Motorola Platinum Channel Partner, Genesis solutions were on display at the Western Motorola Service Provider Association Conference in Honolulu, Hawaii. Genesis President Jim Nipp, and Genesis VP of Marketing and Sales Kelley Clarida demonstrated the monitoring, management and reporting capabilities of GenWatch3 and GW3-TRBO Performance Management Solutions, as well as the Genesis PULSE advanced vehicular tracking solution to Motorola two way radio dealers and Motorola Service Partners based in the Western United States.

Mr. Nipp and Mrs. Clarida also took some time to pay their respects to our fallen heroes at the USS Arizona Memorial in Pearl Harbor. The memorial marks the final resting place of 1,102 of the 1,177 sailors and marines killed on the USS Arizona during the Japanese surprise attack on Pearl Harbor on December 7th, 1941.


Customer Case Study: City of Boston, MA

During the ten days in April, 2013, following the terrorist attacks in Boston, the City of Boston and its surrounding areas leaned on a strong foundation of pre-planning, training and coordination to provide communications to hundreds of federal, state and local law enforcement agencies through extraordinary measures.

Using Genesis’ performance management solutions, it was determined that during the hour following the bombings, there were 50,000 PTTs on the statewide system. Only 21 total busies were experienced during this time; and only 2 of these were long with an average duration 2.1 seconds. None of these busies occurred on the incident’s command and control channel. During the ten days in April after the terrorist attacks, Greater Boston leaned on a strong foundation of pre-planning, training and coordination to provide communications to hundreds of federal, state and local law enforcement agencies through extraordinary measures. We, at Genesis, are proud to have been a part of these efforts.

"We continually use the Genesis system and product suite to manage our system in real time as well as for forensic analysis."
Donald Denning, Public Safety Chief Information Officer
City of Boston

Full Case study

Customer Case Study: Bell Mobility Radio

Bell Mobility Radio, a division of Bell, operates various wide area, mission critical, two-way voice and data networks, offering services primarily to public safety and emergency services in Canada. Bell Mobility approached Genesis to consider creating a web-based GOS reporting solution. No such application had previously existed, so GenWatch3® iVista was created from the ground up. In December, 2009, Genesis officially released the iVista web-based agency reporting tool. With this tool, communication systems managers have access to an unprecedented array of information and reports, able to generate agency views online from any location via secure login with the same level of encryption used by financial institutions.

Full case study