Case Studies


Case Study: Hamilton County, Indiana

Hamilton County, Indiana has an area of approximately 400 square miles with a population of 300,000 that grows to almost 500,000 during various entertainment and sporting events. The county shares the Motorola ASTRO 7.16 trunked system with the City of Indianapolis (Marion County) and Madison County. Upon implementing GenWatch3 software, being able to troubleshoot system events was impressive. For example, Hamilton County had been experiencing difficulties with their fire station alerting. An exorbitant amount of time was spent reviewing thousands of lines of log files to determine if a call alert had been properly sent and received. With the GenWatch3 reporting suite, this data was available in minutes; saving personnel many hours of lost productivity.
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Customer Case Study: City of Boston, MA

During the ten days in April, 2013, following the terrorist attacks in Boston, the City of Boston and its surrounding areas leaned on a strong foundation of pre-planning, training and coordination to provide communications to hundreds of federal, state and local law enforcement agencies through extraordinary measures.

Using Genesis’ performance management solutions, it was determined that during the hour following the bombings, there were 50,000 PTTs on the statewide system. Only 21 total busies were experienced during this time; and only 2 of these were long with an average duration 2.1 seconds. None of these busies occurred on the incident’s command and control channel. During the ten days in April after the terrorist attacks, Greater Boston leaned on a strong foundation of pre-planning, training and coordination to provide communications to hundreds of federal, state and local law enforcement agencies through extraordinary measures. We, at Genesis, are proud to have been a part of these efforts.

"We continually use the Genesis system and product suite to manage our system in real time as well as for forensic analysis."
Donald Denning, Public Safety Chief Information Officer
City of Boston

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Customer Case Study: Bell Mobility Radio

Bell Mobility Radio, a division of Bell, operates various wide area, mission critical, two-way voice and data networks, offering services primarily to public safety and emergency services in Canada. Bell Mobility approached Genesis to consider creating a web-based GOS reporting solution. No such application had previously existed, so GenWatch3® iVista was created from the ground up. In December, 2009, Genesis officially released the iVista web-based agency reporting tool. With this tool, communication systems managers have access to an unprecedented array of information and reports, able to generate agency views online from any location via secure login with the same level of encryption used by financial institutions.

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Customer Case Study: Loudoun County, VA

Loudoun County, Virginia, a progressive county of 519 square miles with rapidly growing communities, is the fourth fastest growing in the United States, according to the 2010 census. As part of the Washington Metro Area, Loudoun County shares the Motorola ASTRO 7.11 trunked radio system with three other town and neighboring community colleges. The system has one nine‐site zone with 2,400 subscribers, managed by a technical support team.

At the 2001 APCO show, Genesis displayed products with monitoring, management, and reporting capabilities. The one‐of‐a‐kind software, the ability to secure real‐time data, and the diagnostic capability of Genesis software tools impressed Loudoun County radio system administrators. They quickly recognized no commercial off‐the‐shelf software existed as a radio network enterprise tool to deliver critical information to support system operations. A partnership with Genesis began when Loudoun County administrators concluded that Genesis could develop the diagnostic software the growing county needed.

Throughout its partnership with Loudoun County, Genesis has implemented additional system enhancements, including IV&D solutions. Today, Loudoun County acts as a showcase radio system in the Washington Metro Area for Genesis and Motorola — both of whom bring in customers to visit and observe. Also, the additional reporting capabilities initially created for Loudoun County have enhanced the networks of radio systems worldwide.

"The Genesis products have created an easy and reliable partnership because of their capability to develop state‐of‐the‐art and next‐generation products as technology evolves. In fact, we use these reports daily to diagnose and troubleshoot system problems."

— Gary McKelvey, Public Safety Communications Systems Supervisor with the Department of Information Technology for Loudoun County

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